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one of my computers with firefox 67 won't display amazon's past years orders. It just shows 2019. My other computer works fine. Need help.

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one of my computers with firefox 67 won't display amazon's past years orders. It just shows 2019. My other computer works fine. Need help.

one of my computers with firefox 67 won't display amazon's past years orders. It just shows 2019. My other computer works fine. Need help.

Chosen solution

I found that my cookies file was corrupted but luckily I had a good one from my other computer and it solved my problems. I always keep a backup of my files in the profile directory but in this case I backed up a bad file before I knew it. I'll be much more careful in the future. Always good to keep backup files so if I had to go to the refresh option I could load my backup files and all settings would be restored. I also backup my computers once a week with a program from macrium.com called reflect. 20 minutes to completely back up your hard drive and about 5 minutes to restore it in case of a virus or a hard drive crash. Well worth the money and the customer support is fantastic. I would mark this as solved but I can't find a solved button to click on. Just an area to add a new message.

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  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:67.0) Gecko/20100101 Firefox/67.0

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FredMcD
  • Top 10 Contributor
4149 solutions 57939 answers

Helpful Reply

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

Many site issues can be caused by corrupt cookies or cache. '''Warning ! ! ''' This will log you out of sites you're logged in to. You may also lose any settings for that website. * [https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored Delete cookies to remove the information websites have stored on your computer] {web link} * [https://support.mozilla.org/en-US/kb/how-clear-firefox-cache How to clear the Firefox cache] {web link} If there is still a problem, '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Did this help? While you are in safe mode; Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches. ''[https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration How to disable Hardware Acceleration]'' {web link}
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Chosen Solution

I found that my cookies file was corrupted but luckily I had a good one from my other computer and it solved my problems. I always keep a backup of my files in the profile directory but in this case I backed up a bad file before I knew it. I'll be much more careful in the future. Always good to keep backup files so if I had to go to the refresh option I could load my backup files and all settings would be restored. I also backup my computers once a week with a program from macrium.com called reflect. 20 minutes to completely back up your hard drive and about 5 minutes to restore it in case of a virus or a hard drive crash. Well worth the money and the customer support is fantastic. I would mark this as solved but I can't find a solved button to click on. Just an area to add a new message.

I found that my cookies file was corrupted but luckily I had a good one from my other computer and it solved my problems. I always keep a backup of my files in the profile directory but in this case I backed up a bad file before I knew it. I'll be much more careful in the future. Always good to keep backup files so if I had to go to the refresh option I could load my backup files and all settings would be restored. I also backup my computers once a week with a program from macrium.com called reflect. 20 minutes to completely back up your hard drive and about 5 minutes to restore it in case of a virus or a hard drive crash. Well worth the money and the customer support is fantastic. I would mark this as solved but I can't find a solved button to click on. Just an area to add a new message.

Modified by magnum2

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FredMcD
  • Top 10 Contributor
4149 solutions 57939 answers

That was very good work. Well done. Please flag your last post as Solved Problem so others will know.

That was very good work. Well done. Please flag your last post as '''Solved Problem''' so others will know.
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