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I am suddenly missing a whole bunch of folders in my email

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This has happened before and they suddenly reappeared a few days later but I need to find them now if possible.

This has happened before and they suddenly reappeared a few days later but I need to find them now if possible.
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  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36

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sfhowes
  • Top 10 Contributor
1363 solutions 6450 answers

Right-click the account in the folder pane, Subscribe, click Refresh. Do the missing folders appear in the list to check, i.e. subscribe?

Right-click the account in the folder pane, Subscribe, click Refresh. Do the missing folders appear in the list to check, i.e. subscribe?
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Question owner

I don't have a Subscribe button to click on? I have seen this fix before but can't seem to figure this out.

I don't have a Subscribe button to click on? I have seen this fix before but can't seem to figure this out.
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sfhowes
  • Top 10 Contributor
1363 solutions 6450 answers

Subscribe is only for IMAP accounts. Check the Server Type under Tools/Account Settings in the Server Settings section, at the top.

Subscribe is only for IMAP accounts. Check the Server Type under Tools/Account Settings in the Server Settings section, at the top.
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Question owner

It shows as a POP mail server

It shows as a POP mail server
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sfhowes
  • Top 10 Contributor
1363 solutions 6450 answers

POP accounts only download the Inbox, not custom folders or Sent. See this article for how to convert to IMAP:

https://support.mozilla.org/en-US/kb/switch-pop-imap-account

POP accounts only download the Inbox, not custom folders or Sent. See this article for how to convert to IMAP: https://support.mozilla.org/en-US/kb/switch-pop-imap-account
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Question owner

If I change to a IMAP will I be able to retrieve what I have lost or will it only allow me to do so going forward?

If I change to a IMAP will I be able to retrieve what I have lost or will it only allow me to do so going forward?
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sfhowes
  • Top 10 Contributor
1363 solutions 6450 answers

If you change to IMAP, you will see whatever folders that are visible when you access the account through webmail. As the article mentions, copy your current folders to Local Folders as a backup before removing the POP account.

If you change to IMAP, you will see whatever folders that are visible when you access the account through webmail. As the article mentions, copy your current folders to Local Folders as a backup before removing the POP account.
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