X
Tap here to go to the mobile version of the site.

Support Forum

Why is Firefox clearing my saved passwords without me asking?

Posted

Last week or so, when I visited my usual websites like my email and Reddit, my passwords weren't there anymore and I had to input the passwords manually. I got the option to save my passwords and I did so. I thought I had mistakenly cleared my passwords.

Today, the same things happened. My saved passwords were gone. This time, I know with absolute certainty that I did not clear them.

Last week or so, when I visited my usual websites like my email and Reddit, my passwords weren't there anymore and I had to input the passwords manually. I got the option to save my passwords and I did so. I thought I had mistakenly cleared my passwords. Today, the same things happened. My saved passwords were gone. This time, I know with absolute certainty that I did not clear them.

Chosen solution

What security software do you have (possibly AVG/Avast?) ?

You can check the profile folder to see if there are logins.json.corrupt files present. If you find such a file then try to rename to logins.json with Firefox closed.

  • keep a backup copy of all logins.json files

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

Read this answer in context 1
Quote

Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:67.0) Gecko/20100101 Firefox/67.0

More Information

FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

What about the rest of your profile? Settings, bookmarks, history, passwords . . . .

In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.

What about the rest of your profile? Settings, bookmarks, history, passwords . . . . In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.
Was this helpful to you?
Quote
FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

Close, then reboot the computer.

Close, then reboot the computer.
Was this helpful to you?
Quote

Question owner

Everything else - bookmarks, settings, and history - remained the same. Only the saved passwords disappeared. Unfortunately, closing everything and rebooting did not help.

I'll start creating a file of passwords. Thanks.

Everything else - bookmarks, settings, and history - remained the same. Only the saved passwords disappeared. Unfortunately, closing everything and rebooting did not help. I'll start creating a file of passwords. Thanks.
Was this helpful to you?
Quote
cor-el
  • Top 10 Contributor
  • Moderator
17472 solutions 157915 answers

Chosen Solution

What security software do you have (possibly AVG/Avast?) ?

You can check the profile folder to see if there are logins.json.corrupt files present. If you find such a file then try to rename to logins.json with Firefox closed.

  • keep a backup copy of all logins.json files

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

What security software do you have (possibly AVG/Avast?) ? You can check the profile folder to see if there are logins.json.corrupt files present. If you find such a file then try to rename to logins.json with Firefox closed. *keep a backup copy of all logins.json files You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the <b>about:profiles</b> page. *Help -> Troubleshooting Information -> Profile Directory:<br>Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder *http://kb.mozillazine.org/Profile_folder_-_Firefox

Modified by cor-el

Was this helpful to you? 1
Quote

Question owner

I use AVG. I changed the logins.json file and everything is back to normal now.

Thank you very much.

I use AVG. I changed the logins.json file and everything is back to normal now. Thank you very much.
Was this helpful to you?
Quote
cor-el
  • Top 10 Contributor
  • Moderator
17472 solutions 157915 answers

You're welcome.

See also:

Mozilla created an extension to recover logins.json from a logins.json.corrupt file.

You're welcome. See also: *https://support.mozilla.org/en-US/kb/passwords-disappearing-avg-security-software Mozilla created an extension to recover logins.json from a logins.json.corrupt file. *https://addons.mozilla.org/firefox/addon/restore-logins/
Was this helpful to you?
Quote
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.