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I cannot receive new emails. It keeps retrieving the same email and not others.

Posted

I received an email this morning at 6:18 and was able to read it. Every time I tried to get new messages after that, it would only download that same message. Others have tried sending messages to me today. I am able to send messages.

I have tried on two different computers to download new email. I have rebooted the systems and run virus scans. There are no viruses.

I contacted my web hosting service. They tell me that it is a Thunderbird problem. Everything worked just fine until this morning.

Any help would be appreciated. This is making me crazy. I m.ay not be able to read your reply in Thunderbird

I received an email this morning at 6:18 and was able to read it. Every time I tried to get new messages after that, it would only download that same message. Others have tried sending messages to me today. I am able to send messages. I have tried on two different computers to download new email. I have rebooted the systems and run virus scans. There are no viruses. I contacted my web hosting service. They tell me that it is a Thunderbird problem. Everything worked just fine until this morning. Any help would be appreciated. This is making me crazy. I m.ay not be able to read your reply in Thunderbird

Chosen solution

  • Start computer in 'Safe mode with Networking'
  • Start Thunderbird.

Are you able to download emails? If yes, then your Anti-virus Product is causing the issue. Stop AV from scanning emails or any thunderbird file or folder.

If no - no emails downloading....

  • Start computer as normal
  • Start Thunderbird

If it is a POP mail account there may be a logon jam on the server.

  • Logon to webmail account via a browser.
  • Empty the 'spam' folder.

In Thunderbird

  • click on 'Get Messages'

If still no messages downloading. In webmail account

  • delete the last message that downloaded successfully.
  • read the oldest but not downloaded email, make note of info etc and delete email.

In Thunderbird

  • click on 'Get Messages'
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Toad-Hall
  • Top 10 Contributor
1739 solutions 11617 answers

Chosen Solution

  • Start computer in 'Safe mode with Networking'
  • Start Thunderbird.

Are you able to download emails? If yes, then your Anti-virus Product is causing the issue. Stop AV from scanning emails or any thunderbird file or folder.

If no - no emails downloading....

  • Start computer as normal
  • Start Thunderbird

If it is a POP mail account there may be a logon jam on the server.

  • Logon to webmail account via a browser.
  • Empty the 'spam' folder.

In Thunderbird

  • click on 'Get Messages'

If still no messages downloading. In webmail account

  • delete the last message that downloaded successfully.
  • read the oldest but not downloaded email, make note of info etc and delete email.

In Thunderbird

  • click on 'Get Messages'
* Start computer in 'Safe mode with Networking' * Start Thunderbird. Are you able to download emails? If yes, then your Anti-virus Product is causing the issue. Stop AV from scanning emails or any thunderbird file or folder. If no - no emails downloading.... * Start computer as normal * Start Thunderbird If it is a POP mail account there may be a logon jam on the server. * Logon to webmail account via a browser. * Empty the 'spam' folder. In Thunderbird * click on 'Get Messages' If still no messages downloading. In webmail account * delete the last message that downloaded successfully. * read the oldest but not downloaded email, make note of info etc and delete email. In Thunderbird * click on 'Get Messages'
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Question owner

Thank you for your response. Yesterday afternoon I called my web host tech support team. They told me that everything looked fine at their end.

I ran antivirus and malware scans on both my server and laptop computers. They were both clean. Still, the only email that would come through was the one from 6:18 Monday morning. Your use of the word "logjam" was an apt description of what seemed to be occurring.

The tech I spoke with recommended viewing the email with Webmail. I tried doing that with the cPanel password I had saved in Dashlane. It didn't work.

I tried again just going straight to Webmail. It wanted to send an authentication code to my Thunderbird email address which didn't work.

I had to open a new Webmail account with my Gmail address to get the authentication code sent to my phone. Once I received that, I was able to log in and see the emails in Webmail.

I deleted the one email that was causing the logjam and some before and after it. I rebooted my server and opened Thunderbird. This time I was able to receive some but not all of the emails I had viewed in Webmail. Today everything is back to normal.

This has been way too much technical angst for my 75 year old brain. Is there a way to back up Thunderbird? I have Carbonite but found out that it doesn't back up my email.

I appreciate your help. Thank you.

Thank you for your response. Yesterday afternoon I called my web host tech support team. They told me that everything looked fine at their end. I ran antivirus and malware scans on both my server and laptop computers. They were both clean. Still, the only email that would come through was the one from 6:18 Monday morning. Your use of the word "logjam" was an apt description of what seemed to be occurring. The tech I spoke with recommended viewing the email with Webmail. I tried doing that with the cPanel password I had saved in Dashlane. It didn't work. I tried again just going straight to Webmail. It wanted to send an authentication code to my Thunderbird email address which didn't work. I had to open a new Webmail account with my Gmail address to get the authentication code sent to my phone. Once I received that, I was able to log in and see the emails in Webmail. I deleted the one email that was causing the logjam and some before and after it. I rebooted my server and opened Thunderbird. This time I was able to receive some but not all of the emails I had viewed in Webmail. Today everything is back to normal. This has been way too much technical angst for my 75 year old brain. Is there a way to back up Thunderbird? I have Carbonite but found out that it doesn't back up my email. I appreciate your help. Thank you.

Modified by Sisyphean2

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Toad-Hall
  • Top 10 Contributor
1739 solutions 11617 answers

Helpful Reply

re:Is there a way to back up Thunderbird?

Assuming you are using a pop mail account, all emails are already downloaded.

Exit Thunderbird.

Make hidden files and folders visible:

Assuming you are using a Windows OS (Operating System). Access:

  • C:\Users\<Windows user name>\AppData\Roaming\Thunderbird

Copy the 'Thunderbird' folder as it contains everything. Paste it into eg: an external hardrive or usb drive that is big enough.

re:''Is there a way to back up Thunderbird? '' Assuming you are using a pop mail account, all emails are already downloaded. Exit Thunderbird. Make hidden files and folders visible: * http://kb.mozillazine.org/Show_hidden_files_and_folders Assuming you are using a Windows OS (Operating System). Access: * C:\Users\<Windows user name>\AppData\Roaming\'''Thunderbird''' Copy the 'Thunderbird' folder as it contains everything. Paste it into eg: an external hardrive or usb drive that is big enough.
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