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I accidently entered my age as '0' and now it won't let me create an account. How can I change this?

  • 1 reply
  • 1 has this problem
  • Last reply by cor-el

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I opened up Firefox today and it suggested that I create an account. I tried to do this, but forgot to fill in the age field, so it automatically set my age as 0. I am 39, so old enough to have an account. But, if I try to go back to the create account page, it automatically redirects to a page that says "Cannot create account You must meet certain age requirements to create a Firefox Account. " And I can't get back to the actual page.

Is there a way to reset this?

Thanks, Abigale

All Replies (1)

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Did you try to close and restart Firefox?

You can also try to clear the cookies for the Firefox Account website (

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" from websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Manage Data

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear