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cannot download firefox as 7-zip says cannot find the file specified

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I have always used Firefox. I now have Windows 10 and the other day I went to open Firefox and it wouldn't. I downloaded it but it came up with '7-Zip cannot find the file specified'. Can you help? Thanks.

I have always used Firefox. I now have Windows 10 and the other day I went to open Firefox and it wouldn't. I downloaded it but it came up with '7-Zip cannot find the file specified'. Can you help? Thanks.
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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/72.0.3626.109 Safari/537.36

More Information

FredMcD
  • Top 10 Contributor
4224 solutions 58951 answers

Get the full installer from Download Firefox For All languages And Systems {web link}

Get the full installer from '''[http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems]''' {web link}
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Question owner

Hi Fred. Thanks for your reply. I've tried what you suggested but I still got 'the system cannot find the file specified'. Thanks anyway. Nell126.

Hi Fred. Thanks for your reply. I've tried what you suggested but I still got 'the system cannot find the file specified'. Thanks anyway. Nell126.
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cor-el
  • Top 10 Contributor
  • Moderator
17415 solutions 157316 answers

Helpful Reply

Firefox is packed as a 7-ZIP archive. If there is a problem with unpacking this archive then you get this error.

It is possible that (anti-virus) security software is causing the problem. Try to disable security software temporarily to see if that makes a difference.

Try this:

If you keep having problems then boot the computer in Windows Safe mode with network support to see if that works better.

Firefox is packed as a 7-ZIP archive. If there is a problem with unpacking this archive then you get this error. It is possible that (anti-virus) security software is causing the problem. Try to disable security software temporarily to see if that makes a difference. Try this: *download the Firefox installer and save the file to the desktop<br>*https://www.mozilla.org/en-US/firefox/all/ *start the installation with a double-click on the desktop icon If you keep having problems then boot the computer in Windows Safe mode with network support to see if that works better. *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ *http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10
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