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Firefox fell. Doesn't open at all
Crash ID: bp-f5c76f10-e0ef-4097-873c-e7b072160926
All Replies (2)
It sounds that this crash report hasn't been submitted.
If a line on the about:crashes page doesn't start with "bp-" then you can click this line to submit the crash report. The link will be updated and gets a "bp-" prefix if the report is submitted successfully.
- please do not add the "bp-" prefix yourself
If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".
You can find the report ID of recent crash reports on the "Help -> Troubleshooting Information" (about:support) page.
- click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.
Alternatively you can open about:crashes via the location/address bar.
Try to start Firefox in Safe Mode to see if that works.
- Windows: hold down the Shift key while starting Firefox
- Mac: hold down the Options key while starting Firefox