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Firefox fell. Doesn't open at all

Posted

Crash ID: bp-f5c76f10-e0ef-4097-873c-e7b072160926

Crash ID: bp-f5c76f10-e0ef-4097-873c-e7b072160926
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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/73.0.3683.103 Safari/537.36 OPR/60.0.3255.109

More Information

cor-el
  • Top 10 Contributor
  • Moderator
17352 solutions 156837 answers

It sounds that this crash report hasn't been submitted.

If a line on the about:crashes page doesn't start with "bp-" then you can click this line to submit the crash report. The link will be updated and gets a "bp-" prefix if the report is submitted successfully.

  • please do not add the "bp-" prefix yourself

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help -> Troubleshooting Information" (about:support) page.

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

It sounds that this crash report hasn't been submitted. If a line on the about:crashes page doesn't start with "bp-" then you can click this line to submit the crash report. The link will be updated and gets a "bp-" prefix if the report is submitted successfully. *please do not add the "bp-" prefix yourself If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-". *bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx You can find the report ID of recent crash reports on the "Help -> Troubleshooting Information" (about:support) page. *click the "All Crash Reports" button on this page to open the <b>about:crashes</b> page and see all crash reports. Alternatively you can open about:crashes via the location/address bar. See also: *https://support.mozilla.org/en-US/kb/Mozilla+Crash+Reporter
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cor-el
  • Top 10 Contributor
  • Moderator
17352 solutions 156837 answers

Try to start Firefox in Safe Mode to see if that works.

  • Windows: hold down the Shift key while starting Firefox
  • Mac: hold down the Options key while starting Firefox
Try to start Firefox in <u>Safe Mode</u> to see if that works. *Windows: hold down the Shift key while starting Firefox *Mac: hold down the Options key while starting Firefox *https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode *https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems
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