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Firefox fell. Doesn't open at all

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

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Crash ID: bp-f5c76f10-e0ef-4097-873c-e7b072160926

All Replies (2)

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It sounds that this crash report hasn't been submitted.

If a line on the about:crashes page doesn't start with "bp-" then you can click this line to submit the crash report. The link will be updated and gets a "bp-" prefix if the report is submitted successfully.

  • please do not add the "bp-" prefix yourself

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help -> Troubleshooting Information" (about:support) page.

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

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Try to start Firefox in Safe Mode to see if that works.

  • Windows: hold down the Shift key while starting Firefox
  • Mac: hold down the Options key while starting Firefox