X
Tap here to go to the mobile version of the site.

Support Forum

Selected bookmark occasionally redirects to another URL Firefox 67.0 Win 7 SP1

Posted

Since updating to Firefox 67.0 on 5/21/19, selecting any bookmark will occasionally redirect to https://www.spectrum.net/. Upon reselecting the original bookmark, Firefox displays the correct site.

I do have a bookmark for https://www.spectrum.net/ but it is not configured as homepage.

Since updating to Firefox 67.0 on 5/21/19, selecting any bookmark will occasionally redirect to https://www.spectrum.net/. Upon reselecting the original bookmark, Firefox displays the correct site. I do have a bookmark for https://www.spectrum.net/ but it is not configured as homepage.
Quote

Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:67.0) Gecko/20100101 Firefox/67.0

More Information

jscher2000
  • Top 10 Contributor
8567 solutions 70047 answers

Hi italiangm, is https://www.spectrum.net/ associated with your internet service? I wonder if they are doing some kind of filtering.

Unfortunately, there are sometimes problems with Firefox bookmarks becoming corrupted. Firefox has a little maintenance feature built-in that can verify and clean up bookmarks (and history). I have no idea if it will help with this issue, but it only takes a couple minutes:

Open Firefox's Troubleshooting Information page using any of these methods:

  • "3-bar" menu button > "?" Help > Troubleshooting Information
  • (menu bar) Help > Troubleshooting Information
  • type or paste about:support in the address bar and press Enter

Near the bottom, there is a section titled Places Database -- that's the file which stores history and bookmarks. Click the button labeled Verify Integrity. There may be a 10-15 second delay before results appear.

If all is well, the report that appears below the button should start with:

> Task: checkIntegrity
+ The places.sqlite database is sane
+ The favicons.sqlite database is sane

(etc. etc.)

Hi italiangm, is https://www.spectrum.net/ associated with your internet service? I wonder if they are doing some kind of filtering. Unfortunately, there are sometimes problems with Firefox bookmarks becoming corrupted. Firefox has a little maintenance feature built-in that can verify and clean up bookmarks (and history). I have no idea if it will help with this issue, but it only takes a couple minutes: Open Firefox's Troubleshooting Information page using any of these methods: * "3-bar" menu button > "?" Help > Troubleshooting Information * (menu bar) Help > Troubleshooting Information * type or paste '''about:support''' in the address bar and press Enter Near the bottom, there is a section titled '''Places Database''' -- that's the file which stores history and bookmarks. Click the button labeled '''Verify Integrity'''. There may be a 10-15 second delay before results appear. If all is well, the report that appears below the button should start with: > Task: checkIntegrity + The places.sqlite database is sane + The favicons.sqlite database is sane (etc. etc.)
Was this helpful to you?
Quote

Helpful Reply

Hi jscher2000.

Yes, Charter Spectrum is my ISP.

Thanks for providing a possible solution. Unfortunately, the Verify Integrity process did not fix the problem, but good to know the databases are squeaky clean now.

When redirect occurred again this morning, I opened browser history to look for clues. Apparently Charter Spectrum periodically injects a script which points users to their TOS at http://tandc-browsermessaging.charter.net. That page displays for barely a second then redirects to https://www.spectrum.net/.

I've had NoScript installed for years now, so I explicitly set http://tandc-browsermessaging.charter.net to 'untrusted' which blocks the page from displaying. We'll see how it goes.

Thanks again for your kind assistance.

Hi jscher2000. Yes, Charter Spectrum is my ISP. Thanks for providing a possible solution. Unfortunately, the Verify Integrity process did not fix the problem, but good to know the databases are squeaky clean now. When redirect occurred again this morning, I opened browser history to look for clues. Apparently Charter Spectrum periodically injects a script which points users to their TOS at http://tandc-browsermessaging.charter.net. That page displays for barely a second then redirects to https://www.spectrum.net/. I've had NoScript installed for years now, so I explicitly set http://tandc-browsermessaging.charter.net to 'untrusted' which blocks the page from displaying. We'll see how it goes. Thanks again for your kind assistance.
Was this helpful to you? 1
Quote
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.