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Firefox closes with no error, event viewer finds issue with PayloadRestriction.dll

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Firefox (even under safe mode) will suddenly close, and has no error messages. Windows event viewer finds the following:

Faulting application name: firefox.exe, version: 67.0.0.7075, time stamp: 0x5cdded92 Faulting module name: PayloadRestrictions.dll, version: 10.0.17763.1, time stamp: 0x7885c70a Exception code: 0xc0000409 Fault offset: 0x000000000003b614 Faulting process id: 0x4a34 Faulting application start time: 0x01d5152fb3769a95 Faulting application path: C:\Program Files\Mozilla Firefox\firefox.exe Faulting module path: C:\Windows\SYSTEM32\PayloadRestrictions.dll Report Id: 38fe26fe-c424-44c1-9547-e40a78db85a3 Faulting package full name: Faulting package-relative application ID:

This continued to happen even after reinstalling Windows 10 (1809) from scratch (full install including reformatting OS disk). It began happening after updating from 1803 -> 1809 but may be just coincidence.

Firefox (even under safe mode) will suddenly close, and has no error messages. Windows event viewer finds the following: Faulting application name: firefox.exe, version: 67.0.0.7075, time stamp: 0x5cdded92 Faulting module name: PayloadRestrictions.dll, version: 10.0.17763.1, time stamp: 0x7885c70a Exception code: 0xc0000409 Fault offset: 0x000000000003b614 Faulting process id: 0x4a34 Faulting application start time: 0x01d5152fb3769a95 Faulting application path: C:\Program Files\Mozilla Firefox\firefox.exe Faulting module path: C:\Windows\SYSTEM32\PayloadRestrictions.dll Report Id: 38fe26fe-c424-44c1-9547-e40a78db85a3 Faulting package full name: Faulting package-relative application ID: This continued to happen even after reinstalling Windows 10 (1809) from scratch (full install including reformatting OS disk). It began happening after updating from 1803 -> 1809 but may be just coincidence.
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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.140 Safari/537.36 Edge/18.17763

More Information

McCoy
  • Top 10 Contributor
520 solutions 4889 answers

Helpful Reply

Hello skolley_uor,

This sounds a lot like this bug report :

https://bugzilla.mozilla.org/show_bug.cgi?id=1509748

If you want to, you could vote to show your interest for that bug report :

https://bugzilla.mozilla.org/page.cgi?id=voting.html

Might get the ball rolling ......

Hello skolley_uor, This sounds a lot like this bug report : https://bugzilla.mozilla.org/show_bug.cgi?id=1509748 If you want to, you could vote to show your interest for that bug report : https://bugzilla.mozilla.org/page.cgi?id=voting.html Might get the ball rolling ......
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Question owner

McCoy said

Hello skolley_uor, This sounds a lot like this bug report : https://bugzilla.mozilla.org/show_bug.cgi?id=1509748 If you want to, you could vote to show your interest for that bug report : https://bugzilla.mozilla.org/page.cgi?id=voting.html Might get the ball rolling ......

Thanks, I voted for that one.

''McCoy [[#answer-1225688|said]]'' <blockquote> Hello skolley_uor, This sounds a lot like this bug report : https://bugzilla.mozilla.org/show_bug.cgi?id=1509748 If you want to, you could vote to show your interest for that bug report : https://bugzilla.mozilla.org/page.cgi?id=voting.html Might get the ball rolling ...... </blockquote> Thanks, I voted for that one.
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