X
Tap here to go to the mobile version of the site.

Support Forum

Firefox won't load pages

Posted

After Firefox updated to 67 it won't load any pages. Chrome and Opera both work normally. I went through all the recommendations including the firewall changes, disabling IPv6, etc. and there was no difference.

After Firefox updated to 67 it won't load any pages. Chrome and Opera both work normally. I went through all the recommendations including the firewall changes, disabling IPv6, etc. and there was no difference.

Chosen solution

It is fixed. My laptop did some Windows updates and when it rebooted it did a chkdsk which found a couple of issues. When it rebooted Firefox was working again.

Thanks for your help folks. Sometimes weird things happen that cause problems. Fortunately in this case it eventully got detected and automatically fixed.

Read this answer in context 0
Quote

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/73.0.3683.103 Safari/537.36 OPR/60.0.3255.95

More Information

FredMcD
  • Top 10 Contributor
4188 solutions 58471 answers

Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again; * Make sure your Internet security software is up-to-date (i.e. you are running the latest version). * Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see '''[https://support.mozilla.org/en-US/kb/configure-firewalls-so-firefox-can-access-internet Configure firewalls so that Firefox can access the Internet.]''' {web link}
Was this helpful to you?
Quote

Question owner

As I said I already followed all of these recommendations. I even tried it a second time. I also followed the recommendations in the other article that has you disable IPv6, etc. Nothing works.

As I said I already followed all of these recommendations. I even tried it a second time. I also followed the recommendations in the other article that has you disable IPv6, etc. Nothing works.

Modified by stevemp

Was this helpful to you?
Quote
FredMcD
  • Top 10 Contributor
4188 solutions 58471 answers

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select Network.

[v56+] Type about:preferences#general<enter> in the address bar. Look for Network. +++++++++++++++++++++ Look for Configure How Firefox Connects and press the Settings button. If you are using a proxy, make sure those settings are correct. If there is no proxy, first try No Proxy. If there is a problem, then try System Proxy.

Type '''about:preferences#advanced'''<Enter> in the address bar. Under '''Advanced, ''' Select '''Network. ''' [v56+] Type '''about:preferences#general'''<enter> in the address bar. Look for '''Network. ''' +++++++++++++++++++++ Look for '''Configure How Firefox Connects''' and press the '''Settings''' button. If you are using a proxy, make sure those settings are correct. If there is no proxy, first try '''No Proxy. ''' If there is a problem, then try '''System Proxy. '''
Was this helpful to you?
Quote

Question owner

I have tried switching back and forth between the two already with no success.

It's just such a strange issue. How does it suddenly stop working?

I have Opera and Chrome also on the laptop and they both work fine. Firefox is my go-to.

I have tried switching back and forth between the two already with no success. It's just such a strange issue. How does it suddenly stop working? I have Opera and Chrome also on the laptop and they both work fine. Firefox is my go-to.

Modified by stevemp

Was this helpful to you?
Quote
FredMcD
  • Top 10 Contributor
4188 solutions 58471 answers

I called for more help. Do a total shut down of the computer. Then unplug the power from all routers and modems for a slow count of 10. After, start everything up again.

I called for more help. Do a total shut down of the computer. Then unplug the power from all routers and modems for a slow count of 10. After, start everything up again.
Was this helpful to you?
Quote

Chosen Solution

It is fixed. My laptop did some Windows updates and when it rebooted it did a chkdsk which found a couple of issues. When it rebooted Firefox was working again.

Thanks for your help folks. Sometimes weird things happen that cause problems. Fortunately in this case it eventully got detected and automatically fixed.

It is fixed. My laptop did some Windows updates and when it rebooted it did a chkdsk which found a couple of issues. When it rebooted Firefox was working again. Thanks for your help folks. Sometimes weird things happen that cause problems. Fortunately in this case it eventully got detected and automatically fixed.
Was this helpful to you?
Quote
FredMcD
  • Top 10 Contributor
4188 solutions 58471 answers

That's good to hear. Please flag your last post as Solved Problem so others will know.

That's good to hear. Please flag your last post as '''Solved Problem''' so others will know.
Was this helpful to you?
Quote
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.