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Can not reset or clear Master password in Thunderbird

Posted

I have copied my thunderbird mail to new Ubuntu machine and modified .thunderbird settings to point to mailboxes. Such operation used to worked before and everythign seems work fine now too except I can not store passwords to my mail servers. The list of passwords in the password manager is empty but removing the master password does not work.

I am trying to follow the instructions from https://support.mozilla.org/en-US/questions/1091869 but this returns me the answer:

Component returned failure code: 8x805alfbe[nsIPK11Token.reset] (See the attached image for details)

How could I deal with this issue?

Thank you very much in advance for any help.

I have copied my thunderbird mail to new Ubuntu machine and modified .thunderbird settings to point to mailboxes. Such operation used to worked before and everythign seems work fine now too except I can not store passwords to my mail servers. The list of passwords in the password manager is empty but removing the master password does not work. I am trying to follow the instructions from https://support.mozilla.org/en-US/questions/1091869 but this returns me the answer: Component returned failure code: 8x805alfbe[nsIPK11Token.reset] (See the attached image for details) How could I deal with this issue? Thank you very much in advance for any help.
Attached screenshots

Chosen solution

This is the link you may be refering to: https://support.mozilla.org/en-US/kb/protect-your-thunderbird-passwords-master-password#w_changing-or-removing-the-master-password

Additional helpful links:

Exit Thunderbird Access Profile folders Delete old previously used files that are no longer used in most recent version 60*:

  • cert8.db,
  • key3.db
  • secmod.db

The above files are no longer used and were replaced by cert9.db, key4.db, and pkcs11.txt

Delete:

  • key4.db,
  • pkcs11.txt
  • logins.json

Start thunderbird

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Toad-Hall
  • Top 10 Contributor
1797 solutions 12106 answers

Chosen Solution

This is the link you may be refering to: https://support.mozilla.org/en-US/kb/protect-your-thunderbird-passwords-master-password#w_changing-or-removing-the-master-password

Additional helpful links:

Exit Thunderbird Access Profile folders Delete old previously used files that are no longer used in most recent version 60*:

  • cert8.db,
  • key3.db
  • secmod.db

The above files are no longer used and were replaced by cert9.db, key4.db, and pkcs11.txt

Delete:

  • key4.db,
  • pkcs11.txt
  • logins.json

Start thunderbird

This is the link you may be refering to: https://support.mozilla.org/en-US/kb/protect-your-thunderbird-passwords-master-password#w_changing-or-removing-the-master-password Additional helpful links: * http://kb.mozillazine.org/Master_password#Resetting_the_master_password * http://kb.mozillazine.org/Files_and_folders_in_the_profile_-_Thunderbird Exit Thunderbird Access Profile folders Delete old previously used files that are no longer used in most recent version 60*: * cert8.db, * key3.db * secmod.db The above files are no longer used and were replaced by cert9.db, key4.db, and pkcs11.txt Delete: * key4.db, * pkcs11.txt * logins.json Start thunderbird