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password issues

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  • Last reply by Paul

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I forgot my password upon resetting it I was told the password was wrong. It wasn't I wrote it down. tried 2 more times it said invalid request. So now what?

I forgot my password upon resetting it I was told the password was wrong. It wasn't I wrote it down. tried 2 more times it said invalid request. So now what?

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Hi

Unfortunately there is no way to change or recover the email address associated with a Sync account. You would need to create a new account following the steps described in How do I set up Sync on my computer?.