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Within a second my accounts in my online bank dissappears except the 1st one and does not happen on other browsers, for the last month.

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Good day. After I log into my online bank, I request my accounts. As the page loads all my accounts disappear within a second except for the first one. I then cannot select the other accounts unless I reload and select within a second. This has only been happening for the last month and does not happen on other browsers. Also Firefox is up to date. Can some please assist and advise. Many thanks, Duane

Good day. After I log into my online bank, I request my accounts. As the page loads all my accounts disappear within a second except for the first one. I then cannot select the other accounts unless I reload and select within a second. This has only been happening for the last month and does not happen on other browsers. Also Firefox is up to date. Can some please assist and advise. Many thanks, Duane
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Chosen solution

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

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  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:66.0) Gecko/20100101 Firefox/66.0

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FredMcD
  • Top 10 Contributor
4188 solutions 58469 answers

Chosen Solution

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

Many site issues can be caused by corrupt cookies or cache. '''Warning ! ! ''' This will log you out of sites you're logged in to. You may also lose any settings for that website. * [https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored Delete cookies to remove the information websites have stored on your computer] {web link} * [https://support.mozilla.org/en-US/kb/how-clear-firefox-cache How to clear the Firefox cache] {web link} If there is still a problem, '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Did this help? While you are in safe mode; Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches. ''[https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration How to disable Hardware Acceleration]'' {web link}
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Question owner

The issue was caused by autofill and disabled it. Selected performance again. Now works. Many thanks Duane

The issue was caused by autofill and disabled it. Selected performance again. Now works. Many thanks Duane
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FredMcD
  • Top 10 Contributor
4188 solutions 58469 answers

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Glad to help. Safe Surfing.

Glad to help. Safe Surfing.
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