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Locked out. Cannot access addons.mozilla.org for update.

Posted

Hello!

I am a developer for the Global Consent Manager project:

http://www.globalconsentmanager.com/learn-more/ https://addons.mozilla.org/en-US/firefox/addon/global-consent-manager/ https://github.com/SociallyCompute/Global-Consent-Manager

I have had to RMA my laptop and my phone within a week and I am locked out of 2FA. I need access to my firefox account, or access for someone involved with the project, so that we can update the project on AMO.

Let me know if we can work something out!

Thanks,

Matt

[Personal information removed by moderator. Please read Forum rules and guidelines, thanks.]

Hello! I am a developer for the Global Consent Manager project: http://www.globalconsentmanager.com/learn-more/ https://addons.mozilla.org/en-US/firefox/addon/global-consent-manager/ https://github.com/SociallyCompute/Global-Consent-Manager I have had to RMA my laptop and my phone within a week and I am locked out of 2FA. I need access to my firefox account, or access for someone involved with the project, so that we can update the project on AMO. Let me know if we can work something out! Thanks, Matt ''[Personal information removed by moderator. Please read [[Forum rules and guidelines]], thanks.]''

Modified by Chris Ilias

Chosen solution

Hi Matt, you might also want to contact amo-admins@mozilla.org for advice on whether you can associate your AMO account with a different Firefox account temporarily while you sort out the problem with your current account.

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:67.0) Gecko/20100101 Firefox/67.0

More Information

FredMcD
  • Top 10 Contributor
4147 solutions 57890 answers

Helpful Reply

Resetting the sync password, or changing its e-mail, will remove all data from the servers.

This is a security feature. https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information

  • I've lost my Firefox Sync account information - What to do
  • I’ve forgotten, or don't have access to, my Firefox Account email address

Shut down the old sync. Then create a new account.

Resetting the sync password, or changing its e-mail, will remove all data from the servers. This is a security feature. https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information *I've lost my Firefox Sync account information - What to do *I’ve forgotten, or don't have access to, my Firefox Account email address Shut down the old sync. Then create a new account.
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jscher2000
  • Top 10 Contributor
8505 solutions 69476 answers

Chosen Solution

Hi Matt, you might also want to contact amo-admins@mozilla.org for advice on whether you can associate your AMO account with a different Firefox account temporarily while you sort out the problem with your current account.

Hi Matt, you might also want to contact '''amo-admins@mozilla.org''' for advice on whether you can associate your AMO account with a different Firefox account temporarily while you sort out the problem with your current account.
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cor-el
  • Top 10 Contributor
  • Moderator
17269 solutions 156091 answers

Can't you use the Authenticator on your mobile device to generate the code to enter when prompted?

Do you have recovery codes for this 2FA Firefox account in case you can't use the Authenticator?

Can't you use the Authenticator on your mobile device to generate the code to enter when prompted? Do you have recovery codes for this 2FA Firefox account in case you can't use the Authenticator?

Modified by cor-el

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