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Firefox constantly freezes in win10, never on my win7 machine, none of the suggested fixes work

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As stated above, in win10 Firefox constantly freezes up. Sometimes closing and opening resolve for a while, other times not. Tried all the fixes, none worked. The freezing was more sporadic prior to the latest win10 update, much worse since. I have a win7 machine that never has problems. Both use Norton, both have same settings for browser and Norton security. Only difference is win10 vs win7. Hardware-wise the win10 machine has more resources, double the ram and an ssd, win7 machine less ram and hdd. The win10 machine should be better not worse.

What's the fix?

As stated above, in win10 Firefox constantly freezes up. Sometimes closing and opening resolve for a while, other times not. Tried all the fixes, none worked. The freezing was more sporadic prior to the latest win10 update, much worse since. I have a win7 machine that never has problems. Both use Norton, both have same settings for browser and Norton security. Only difference is win10 vs win7. Hardware-wise the win10 machine has more resources, double the ram and an ssd, win7 machine less ram and hdd. The win10 machine should be better not worse. What's the fix?
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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:66.0) Gecko/20100101 Firefox/66.0

More Information

Jeremy Sanders 2 solutions 32 answers

What version of Firefox are you using?

Would be advised if you aren't on the newest version to get on it and then see if that resolves the issue.

What version of Firefox are you using? Would be advised if you aren't on the newest version to get on it and then see if that resolves the issue.
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Question owner

It is the latest version - among other attempted fixes was uninstalling everything, cleaning up all file fragments, and reinstalling the newest version. Waste of time to get same results.

It is the latest version - among other attempted fixes was uninstalling everything, cleaning up all file fragments, and reinstalling the newest version. Waste of time to get same results.
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Jeremy Sanders 2 solutions 32 answers

By freezing up, do you mean it's going unresponsive? It's laggy/choppy when playing a video?

By freezing up, do you mean it's going unresponsive? It's laggy/choppy when playing a video?
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FredMcD
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[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? ------------ Start your '''Computer''' in safe mode with network support. Then start Firefox. Try '''Secure''' websites. Is the problem still there? http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia https://support.mozilla.org/kb/Firefox+is+already+running+but+is+not+responding https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up
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Question owner

Freezing as in just stops, moving cursor to x to close causes the screen to whiten and show the little blue circle going around. Several clicks on the red x finally gets the box to either wait for the program or close. Task manager spotty - sometimes it comes on and when click to close program screen goes black and need to pull the plug and reboot. No bugs, everything else works fine. Edge, IE11 etc. Just Firefox. Seems like win10 is deliberately screwing it up.

Freezing as in just stops, moving cursor to x to close causes the screen to whiten and show the little blue circle going around. Several clicks on the red x finally gets the box to either wait for the program or close. Task manager spotty - sometimes it comes on and when click to close program screen goes black and need to pull the plug and reboot. No bugs, everything else works fine. Edge, IE11 etc. Just Firefox. Seems like win10 is deliberately screwing it up.
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Question owner

No difference in safe mode. No extensions/add-ons to disable so likely why no difference there.

No difference in safe mode. No extensions/add-ons to disable so likely why no difference there.
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FredMcD
  • Top 10 Contributor
4120 solutions 57526 answers

Many have reported issues using the 64bit Firefox. Install the 32bit version from; Download Firefox For All languages And Systems {web link}

Many have reported issues using the 64bit Firefox. Install the 32bit version from; '''[http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems]''' {web link}
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Question owner

What about Bookmarks? I have looked at the change and found nothing about Bookmarks and making sure I can retain those.

What about Bookmarks? I have looked at the change and found nothing about Bookmarks and making sure I can retain those.
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WestEnd
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FredMcD said

Many have reported issues using the 64bit Firefox. Install the 32bit version from; Download Firefox For All languages And Systems {web link}

This works but I read others whom did that but during updates it updated to 64bit instead.

''FredMcD [[#answer-1222399|said]]'' <blockquote> Many have reported issues using the 64bit Firefox. Install the 32bit version from; '''[http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems]''' {web link} </blockquote> This works but I read others whom did that but during updates it updated to 64bit instead.
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WestEnd
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zelo said

What about Bookmarks? I have looked at the change and found nothing about Bookmarks and making sure I can retain those.

Since safe mode doesn't work either then I say worse case fix would be to remove all firefox and deleting mozilla folder and then reinstall lastest firefox version based on your O/S bit version to fix the problem.

0. Backup bookmarks and write down your addons 1. download lastest firefox version bases on your O/S bit version aka 32bit to 32bit browser or 64bit to 64bit browser. 2. uninstall all firefox and delete mozilla folder 3. reboot 4. install downloaded firefox 5. run 6. then install your addons assuming they aren't legacy addons

This is what I did when going to FF57+ as I found out during that time just upgrading caused more problems then it fixed. This is what I did to get my firefox working again.

''zelo [[#answer-1222490|said]]'' <blockquote> What about Bookmarks? I have looked at the change and found nothing about Bookmarks and making sure I can retain those. </blockquote> Since safe mode doesn't work either then I say worse case fix would be to remove all firefox and deleting mozilla folder and then reinstall lastest firefox version based on your O/S bit version to fix the problem. 0. Backup bookmarks and write down your addons 1. download lastest firefox version bases on your O/S bit version aka 32bit to 32bit browser or 64bit to 64bit browser. 2. uninstall all firefox and delete mozilla folder 3. reboot 4. install downloaded firefox 5. run 6. then install your addons assuming they aren't legacy addons This is what I did when going to FF57+ as I found out during that time just upgrading caused more problems then it fixed. This is what I did to get my firefox working again.
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FredMcD
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WestEnd said

. . . . but during updates it updated to 64bit instead.

Sometimes that happens.

''WestEnd [[#answer-1222492|said]]'' <blockquote> . . . . but during updates it updated to 64bit instead. </blockquote> Sometimes that happens.
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Question owner

32 bit doesn't help. Nobody has addressed the win10 point - I have an old machine with win7, same Firefox version and exactly no problems. Just win10. It'll freeze so that I can't even get task manager up and have to unplug and reboot. Everything else is fine, scans are clean, just Firefox in win10.

32 bit doesn't help. Nobody has addressed the win10 point - I have an old machine with win7, same Firefox version and exactly no problems. Just win10. It'll freeze so that I can't even get task manager up and have to unplug and reboot. Everything else is fine, scans are clean, just Firefox in win10.
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FredMcD
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Many Win 10 updates have caused issues.

When you unplug and reboot, did you run system scans to check for corrupt files?

Perform a System File Check to fix corrupted system files

Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://answers.microsoft.com/en-us/windows/forum/all/windows-xp-scan-and-fix-disk-errors/6fe2827a-4be6-4bc1-8083-5139b5aa3a3d

Wiki - Windows 10 System File Check http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93

Many Win 10 updates have caused issues. When you unplug and reboot, did you run system scans to check for corrupt files? Perform a System File Check to fix corrupted system files '''Win 7, 8, 10, Vista:''' https://support.microsoft.com/en-us/kb/929833 '''Win XP:''' https://answers.microsoft.com/en-us/windows/forum/all/windows-xp-scan-and-fix-disk-errors/6fe2827a-4be6-4bc1-8083-5139b5aa3a3d Wiki - Windows 10 System File Check http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93
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Question owner

No corrupt files, all scans clean.

No virus.

No add-ons at all to shut down.

No system resource constraints whether ram or cpu.

No corrupt files, all scans clean. No virus. No add-ons at all to shut down. No system resource constraints whether ram or cpu.
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miggz 0 solutions 15 answers

i use win10. there is one thing you have to think about- win10 OS is a massive ram hog. i have 4gb of ram and the OS and uninstallable junk takes up nearly half of my ram. sometimes in the past i have had to close firefox or clean all the cookies and cache. i cant really say i have had it unresponsive. maybe look at the system ram usage and see where its all going.

i use win10. there is one thing you have to think about- win10 OS is a massive ram hog. i have 4gb of ram and the OS and uninstallable junk takes up nearly half of my ram. sometimes in the past i have had to close firefox or clean all the cookies and cache. i cant really say i have had it unresponsive. maybe look at the system ram usage and see where its all going.
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FredMcD
  • Top 10 Contributor
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https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up
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Question owner

This is getting circular - all this has been looked at/tried. No hardware related issues - lots of ram and system resources, no excessive cpu usage. It always starts right up, maybe a second or so. Unlike Edge, I need to wait a minute or so after boot to use, after that, sporadic performance, sometimes freezing on the second or third web page, sometimes not until 10-15 minutes later. Uninstalling, cleaning all remaining files/fragments and reinstalling don't make any difference. I have zero add-ons.

This is getting circular - all this has been looked at/tried. No hardware related issues - lots of ram and system resources, no excessive cpu usage. It always starts right up, maybe a second or so. Unlike Edge, I need to wait a minute or so after boot to use, after that, sporadic performance, sometimes freezing on the second or third web page, sometimes not until 10-15 minutes later. Uninstalling, cleaning all remaining files/fragments and reinstalling don't make any difference. I have zero add-ons.
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