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Remove My Inbox Helper for Mac

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My Inbox Helper has hijacked Firefox. How can I remove it?

My Inbox Helper has hijacked Firefox. How can I remove it?
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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.12; rv:66.0) Gecko/20100101 Firefox/66.0

More Information

McCoy
  • Top 10 Contributor
534 solutions 5035 answers

Hello nanogram32,

This must be pretty frustrating for you ....

Would you please go to Preferences => Add-ons => Extensions and remove anything that you didn't install yourself.

Then run every malware scan that is listed in this article :

https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware

(what one doesn't pick up, the other one might)

And please read this article as well :

http://www.2-remove-virus.com/remove-my-inbox-helper-from-chrome-firefox-ie-edge/

'Hope that will help you get rid of that "Helper" (pun intended) ....

Hello nanogram32, This must be pretty frustrating for you .... Would you please go to Preferences => Add-ons => Extensions and remove anything that you didn't install yourself. Then run every malware scan that is listed in this article : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware (what one doesn't pick up, the other one might) And please read this article as well : http://www.2-remove-virus.com/remove-my-inbox-helper-from-chrome-firefox-ie-edge/ 'Hope that will help you get rid of that "Helper" (pun intended) ....
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AliceWyman
  • Moderator
240 solutions 2594 answers

Helpful Reply

The Troubleshoot Firefox issues caused by malware article when viewed for Mac has a "Mac security and malware protection" section that recommends Malwarebytes for Mac to help clean your Mac of potential malware.

I also found a recent Apple Community forum thread, in case it helps: https://discussions.apple.com/thread/250234299 Uninstalling MY INBOX HELPER - Apple Community

The [[Troubleshoot Firefox issues caused by malware]] article when [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware#firefox:mac:fx66 viewed for Mac] has a "Mac security and malware protection" section that recommends [https://www.malwarebytes.com/mac/ Malwarebytes for Mac] to help clean your Mac of potential malware. I also found a recent Apple Community forum thread, in case it helps: https://discussions.apple.com/thread/250234299 Uninstalling MY INBOX HELPER - Apple Community
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