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Signed in but can't sync my account

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I have signed in my firefox account . Trying luck by clicking the sync button but unfortunately the contents ( bookmark, Username password) are not showing in firefox.

I have signed in my firefox account . Trying luck by clicking the sync button but unfortunately the contents ( bookmark, Username password) are not showing in firefox.
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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:66.0) Gecko/20100101 Firefox/66.0

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FredMcD
  • Top 10 Contributor
4146 solutions 57874 answers

What is the computer that has the data? What is the computer that is not getting the data?

On the system with the data; We need to look at the sync logs. Type about:sync-log<enter> in the address bar.

Open the last file created and Copy its contents Now Paste it into this forum.

If the file is too large;

Open a text/word program and load the file. Left-click once. Now <Control> A to highlight everything, then <Control> C to copy it.

Next, have your web browser go to; https://pastebin.com/

Paste <Control> P the content of the file in the window. Note: On the bottom, fill out the boxes as best you can.

Now press Create A New Paste. The page will reload. Copy the new web address, and post it here.

What is the computer that has the data? What is the computer that is not getting the data? On the system with the data; We need to look at the sync logs. Type ''' about:sync-log'''<enter> in the address bar. Open the last file created and '''Copy''' its contents Now '''Paste''' it into this forum. If the file is too large; Open a text/word program and load the file. Left-click once. Now '''<Control> A''' to highlight everything, then '''<Control> C''' to copy it. Next, have your web browser go to; '''https://pastebin.com/''' Paste '''<Control> P''' the content of the file in the window. '''Note: ''' On the bottom, fill out the boxes as best you can. Now press '''Create A New Paste. ''' The page will reload. Copy the new web address, and post it here.

Modified by FredMcD

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FredMcD
  • Top 10 Contributor
4146 solutions 57874 answers

Corrected the above response, The log from the system With the data.

Corrected the above response, The log from the system '''With''' the data.
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the-edmeister
  • Top 25 Contributor
  • Moderator
5387 solutions 39986 answers

What about another device connected to that Sync account? Is your Firefox data still present on that device?

What about another device connected to that Sync account? Is your Firefox data still present on that device?
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Question owner

Thanks FredMc-D and the-edmeister for your response. As this is official PC so only this Desktop is used for this particular account. The log file link is as below:

https://pastebin.com/NBTEasvt

Thanks FredMc-D and the-edmeister for your response. As this is official PC so only this Desktop is used for this particular account. The log file link is as below: https://pastebin.com/NBTEasvt
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FredMcD
  • Top 10 Contributor
4146 solutions 57874 answers

Okay. Now on the unis that is not syncing, do the same thing.

Okay. Now on the unis that is '''not''' syncing, do the same thing.
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Question owner

I have only one machine with this firefox account. Actually I have re installed the Windows OS. After that when I installed the Firefox and log in my account it is not reflecting old contents.

I have only one machine with this firefox account. Actually I have re installed the Windows OS. After that when I installed the Firefox and log in my account it is not reflecting old contents.
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the-edmeister
  • Top 25 Contributor
  • Moderator
5387 solutions 39986 answers

Sync isn't intended to be used a backup medium for a solitary device. Mozilla created it to synchronize Firefox data across multiple installations.

For reinstalling the operating system, backing up the entire Profile is advised; then copy the files that are in the backup into the newly created Profile in the fresh Firefox installation.

Per that Sync Error Log, it looks like only Add-ons were enabled on that device. So if that was the user settings in the past, you don't have any bookmarks or Logins data sitting on the Sync server and there is noting to sync back to that device.

1557187097184   Sync.Doctor INFO    Skipping check of passwords - disabled via preferences
1557187097184   Sync.Doctor INFO    Skipping check of bookmarks - disabled via preferences
engines qualify

You could try enabling those setting in Options > General -> Firefox Account - Sync Setting and see if Sync does have that data.

Sync isn't intended to be used a backup medium for a solitary device. Mozilla created it to '''sync'''hronize Firefox data across multiple installations. For reinstalling the operating system, backing up the entire Profile is advised; then copy the files that are in the backup into the newly created Profile in the fresh Firefox installation. Per that Sync Error Log, it looks like only Add-ons were enabled on that device. So if that was the user settings in the past, you don't have any bookmarks or Logins data sitting on the Sync server and there is noting to sync back to that device. <blockquote><pre><nowiki> 1557187097184 Sync.Doctor INFO Skipping check of passwords - disabled via preferences 1557187097184 Sync.Doctor INFO Skipping check of bookmarks - disabled via preferences engines qualify </nowiki></pre></blockquote> You could try enabling those setting in Options > General -> Firefox Account - Sync Setting and see if Sync does have that data.
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Question owner

I have done this before and never faced such issue. All options are already have tick sign. i.e bookmarks, open tabs, add ons, history, logins, options. But old data is not recovered.

I have done this before and never faced such issue. All options are already have tick sign. i.e bookmarks, open tabs, add ons, history, logins, options. But old data is not recovered.
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Question owner

I have done this before and never faced such issue. All options are already have tick sign. i.e bookmarks, open tabs, add ons, history, logins, options. But old data is not recovered.

I have done this before and never faced such issue. All options are already have tick sign. i.e bookmarks, open tabs, add ons, history, logins, options. But old data is not recovered.
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