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All of my addons are disabled and I can't get them back!

Posted

Is it an update that made everything no longer verified? It's all disabled and there is no way for me to get them back. Not even if I removed them and tried to redownload from the store.

Is it an update that made everything no longer verified? It's all disabled and there is no way for me to get them back. Not even if I removed them and tried to redownload from the store.

Chosen solution

Late on Friday May 3rd, we became aware of an issue with Firefox that prevented existing and new add-ons from running or being installed. We are very sorry for the inconvenience caused to people who use Firefox.

We rolled-out a fix for release, beta and nightly users on Desktop. The fix will be automatically applied in the background within the next few hours, you don’t need to take active steps.

In order to be able to provide this fix on short notice, we are using the Studies system. You can check if you have studies enabled as follows:

  1. Click the menu Fx57Menu button at the top right of the Firefox window.
  2. Click on Options (Windows) or Preferences (Mac and Linux).
  3. Select the Privacy & Security panel and scroll down to the Firefox Data Collection and Use section.
  4. The box next to Allow Firefox to install and run studies should be checked.
    • If the box is not checked, click it to check mark the setting.
      Fx61DataCollection-Studies

You can disable studies again, if you wish, after your add-ons have been re-enabled. See About Studies for more information.

Please do not delete your add-ons as an attempt to fix. You will lose any data related to the add-on. Disabled add-ons will not lose any data.

There are a number of work-arounds being discussed in the community. These are not recommended as they may conflict with fixes we are deploying. We’ll let you know when further updates are available that we recommend, and appreciate your patience.

There is no fix available for Android at this time. The team is working on it.

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 28.0 r0

Application

  • Firefox 66.0.3
  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:66.0) Gecko/20100101 Firefox/66.0
  • Support URL: https://support.mozilla.org/1/firefox/66.0.3/WINNT/en-US/

Extensions

  • Adblock Plus - free ad blocker 3.5.2 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}) (Inactive)
  • AdBlocker Ultimate 2.37 (adblockultimate@adblockultimate.net) (Inactive)
  • DuckDuckGo Privacy Essentials 2019.4.26 (jid1-ZAdIEUB7XOzOJw@jetpack) (Inactive)
  • Hoxx VPN Proxy 3.6.1 (@hoxx-vpn) (Inactive)
  • Nimbus Screen Capture: Screenshots, Annotate 15.2.9 (nimbusscreencaptureff@everhelper.me) (Inactive)
  • Open in Reader View 0.2.1 (jid0-fgmjSq5kJtop0oO9u5hJj@jetpack) (Inactive)
  • Popup Blocker Ultimate 9.7 ({60B7679C-BED9-11E5-998D-8526BB8E7F8B}) (Inactive)
  • Search by Image 1.19.1 ({2e5ff8c8-32fe-46d0-9fc8-6b8986621f3c}) (Inactive)
  • Tab Session Manager 4.5.2 (Tab-Session-Manager@sienori) (Inactive)
  • To Google Translate 3.9 (jid1-93WyvpgvxzGATw@jetpack) (Inactive)
  • Video DownloadHelper 7.3.5 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d}) (Inactive)
  • W3Techs 2.2 (ss_ffao@w3techs.com) (Inactive)

Javascript

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  • offMainThreadPaintWorkerCount: 4
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  • usesTiling: False
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  • webgl1Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 1070 Direct3D11 vs_5_0 ps_5_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.eff6bfdb1db9)
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  • webgl2Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 1070 Direct3D11 vs_5_0 ps_5_0)
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Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
Seburo
  • Top 10 Contributor
  • Moderator
714 solutions 5239 answers

Chosen Solution

Late on Friday May 3rd, we became aware of an issue with Firefox that prevented existing and new add-ons from running or being installed. We are very sorry for the inconvenience caused to people who use Firefox.

We rolled-out a fix for release, beta and nightly users on Desktop. The fix will be automatically applied in the background within the next few hours, you don’t need to take active steps.

In order to be able to provide this fix on short notice, we are using the Studies system. You can check if you have studies enabled as follows:

  1. Click the menu Fx57Menu button at the top right of the Firefox window.
  2. Click on Options (Windows) or Preferences (Mac and Linux).
  3. Select the Privacy & Security panel and scroll down to the Firefox Data Collection and Use section.
  4. The box next to Allow Firefox to install and run studies should be checked.
    • If the box is not checked, click it to check mark the setting.
      Fx61DataCollection-Studies

You can disable studies again, if you wish, after your add-ons have been re-enabled. See About Studies for more information.

Please do not delete your add-ons as an attempt to fix. You will lose any data related to the add-on. Disabled add-ons will not lose any data.

There are a number of work-arounds being discussed in the community. These are not recommended as they may conflict with fixes we are deploying. We’ll let you know when further updates are available that we recommend, and appreciate your patience.

There is no fix available for Android at this time. The team is working on it.

Late on Friday May 3rd, we became aware of an issue with Firefox that prevented existing and new add-ons from running or being installed. We are very sorry for the inconvenience caused to people who use Firefox. We rolled-out a fix for release, beta and nightly users on Desktop. The fix will be automatically applied in the background within the next few hours, you don’t need to take active steps. In order to be able to provide this fix on short notice, we are using the Studies system. You can check if you have studies enabled as follows: # Click the menu [[Image:Fx57Menu]] button at the top right of the Firefox window. # Click on Options (Windows) or Preferences (Mac and Linux). # Select the '''Privacy & Security''' panel and scroll down to the ''Firefox Data Collection and Use'' section. # The box next to ''Allow Firefox to install and run studies'' should be checked. #*If the box is not checked, click it to check mark the setting.<br>[[Image:Fx61DataCollection-Studies|width=500]] You can disable studies again, if you wish, after your add-ons have been re-enabled. See [[About Studies]] for more information. Please do not delete your add-ons as an attempt to fix. You will lose any data related to the add-on. Disabled add-ons will not lose any data. There are a number of work-arounds being discussed in the community. These are not recommended as they may conflict with fixes we are deploying. We’ll let you know when further updates are available that we recommend, and appreciate your patience. There is no fix available for Android at this time. The team is working on it.
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cor-el
  • Top 10 Contributor
  • Moderator
17336 solutions 156740 answers
See also: *https://support.mozilla.org/en-US/kb/add-ons-disabled-or-fail-to-install-firefox *https://blog.mozilla.org/addons/2019/05/04/update-regarding-add-ons-in-firefox/
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Pj 42 solutions 869 answers

Engage said

There was a Bug-A-Boo with a Certificate Expiration Date dealing with the Add-ons. There's a new FF Version with the main Fix, 66.0.4.

Mozilla Blog Post Update:
A Firefox release has been pushed — version 66.0.4 on Desktop and Android, and version 60.6.2 for ESR. This release repairs the certificate chain to re-enable web extensions, themes, search engines, and language packs that had been disabled (Bug 1549061).
There are remaining issues that we are actively working to resolve, but we wanted to get this fix out before Monday to lessen the impact of disabled add-ons before the start of the week. More information about the remaining issues can be found by clicking on the links to the release notes above.
(May 5, 16:25 EDT)


~Pj

''Engage [[#question-1258254|said]]'' <blockquote> </blockquote> There was a Bug-A-Boo with a Certificate Expiration Date dealing with the Add-ons. There's a new FF Version with the main Fix, '''66.0.4'''. <Br> <Br> [https://blog.mozilla.org/addons/2019/05/04/update-regarding-add-ons-in-firefox/ Mozilla Blog Post Update]: <Br> <B>A Firefox release has been pushed — version 66.0.4 on Desktop and Android, and version 60.6.2 for ESR. This release repairs the certificate chain to re-enable web extensions, themes, search engines, and language packs that had been disabled (Bug 1549061).<Br> There are remaining issues that we are actively working to resolve, but we wanted to get this fix out before Monday to lessen the impact of disabled add-ons before the start of the week. More information about the remaining issues can be found by clicking on the links to the release notes above. <Br> (May 5, 16:25 EDT)</B> ~Pj
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