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Am not able to install add-ons

Posted

Half an hour ago all my add-ons were removed from the platform as being "no longer compatible" or something like that. When I try to replace them using the links provided by Firefox for extensions, all that happens is an error message "Download failed. Please check your connection." Since I am sending this, obviously my internet connection is fine. What the heck is happening? I suck at computers, so I need a solution that's not overly technical.

Half an hour ago all my add-ons were removed from the platform as being "no longer compatible" or something like that. When I try to replace them using the links provided by Firefox for extensions, all that happens is an error message "Download failed. Please check your connection." Since I am sending this, obviously my internet connection is fine. What the heck is happening? I suck at computers, so I need a solution that's not overly technical.
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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:66.0) Gecko/20100101 Firefox/66.0

More Information

jscher2000
  • Top 10 Contributor
8637 solutions 70648 answers

The Add-ons team is working on a fix for the "can't be verified" issue. I don't know whether that will involve running an add-on update or something else. We're all hoping to learn soon.

The Add-ons team is working on a fix for the "can't be verified" issue. I don't know whether that will involve running an add-on update or something else. We're all hoping to learn soon.
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Question owner

Thanks. I've been searching and trying to find out what was wrong with my computer (it sucks, so there was a fair chance this was something on my end). I wasn't able to find anything! Knowing it's a more universal problem gives me hope that it'll be fixed.

Thanks. I've been searching and trying to find out what was wrong with my computer (it sucks, so there was a fair chance this was something on my end). I wasn't able to find anything! Knowing it's a more universal problem gives me hope that it'll be fixed.
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