X
Tap here to go to the mobile version of the site.

Support Forum

selecting PRINT from drop down menu won't bring up print preview screen

Posted

I selected PRINT from the drop down menu and needed to scale the font size to make the document fit on one page. I first selected 80% but that was too small (90% was too big); I attempted to use the CUSTOM setting at 85 but the '80' that was in the box was not deleted and the custom setting ended up being 8580 when I hit ok -- which was clearly not ok and it froze in a waiting screen. I had to back out of Firefox completely and rebooted my computer. However, now when I attempt to select PRINT from the drop down menu, NOTHING appears. HELP! What do I need to do to go back to the drop down box PRINT selection working correctly??

I selected PRINT from the drop down menu and needed to scale the font size to make the document fit on one page. I first selected 80% but that was too small (90% was too big); I attempted to use the CUSTOM setting at 85 but the '80' that was in the box was not deleted and the custom setting ended up being 8580 when I hit ok -- which was clearly not ok and it froze in a waiting screen. I had to back out of Firefox completely and rebooted my computer. However, now when I attempt to select PRINT from the drop down menu, NOTHING appears. HELP! What do I need to do to go back to the drop down box PRINT selection working correctly??

Chosen solution

The problem ended up resolving itself! When I came into work this morning, everything was fine, but thank you for responding and trying to help :)

Read this answer in context 0
Quote

Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:66.0) Gecko/20100101 Firefox/66.0

More Information

cor-el
  • Top 10 Contributor
  • Moderator
17183 solutions 155295 answers

Try to reset this pref on the about:config page or set its value to 1.00 (100%).

  • print.print_scaling = 1.00

You can open the about:config page via the location/address bar. You can accept the warning and click "I accept the risk!" to continue.

See also:

Try to reset this pref on the <b>about:config</b> page or set its value to 1.00 (100%). *print.print_scaling = 1.00 You can open the <b>about:config</b> page via the location/address bar. You can accept the warning and click "I accept the risk!" to continue. *http://kb.mozillazine.org/about:config See also: *https://support.mozilla.org/en-US/kb/how-print-web-pages-firefox *http://kb.mozillazine.org/Problems_printing_web_pages
Was this helpful to you? 0
Quote

Question owner

my about:config does not have a 'print.print_scaling' line item so this did not fix my issue.

my about:config does not have a 'print.print_scaling' line item so this did not fix my issue.
Was this helpful to you?
Quote
jscher2000
  • Top 10 Contributor
8432 solutions 68780 answers

Helpful Reply

kathy827 said

my about:config does not have a 'print.print_scaling' line item so this did not fix my issue.

There can be a separate one for each printer --

print.printer_name.print_scaling

If you put scaling in the search box at the top of about:config, you should be able to find it. Unless Firefox never saved it, but since you have customized it at least once, you should see it.

''kathy827 [[#answer-1217325|said]]'' <blockquote> my about:config does not have a 'print.print_scaling' line item so this did not fix my issue. </blockquote> There can be a separate one for each printer -- print.''printer_name''.print_scaling If you put ''scaling'' in the search box at the top of about:config, you should be able to find it. Unless Firefox never saved it, but since you have customized it at least once, you should see it.
Was this helpful to you? 1
Quote

Chosen Solution

The problem ended up resolving itself! When I came into work this morning, everything was fine, but thank you for responding and trying to help :)

The problem ended up resolving itself! When I came into work this morning, everything was fine, but thank you for responding and trying to help :)
Was this helpful to you?
Quote
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.