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Self-Test: Email from template is kicked into junk.

  • 4 replies
  • 2 have this problem
  • 2 views
  • Last reply by quadX

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I have multiple Spectrum email accounts. I'm going to use one to email clients as a follow up to a phone conversation. (The emails will be sent individually - so they are by no means spam.) I created a template. I opened the template and sent it to myself (a different email account). It was kicked into junk. I changed some variables in the template, same result.

I can, however, take the same contents, copy them and post them in a brand new email, send it to myself, and it goes to my inbox.

It seems the only reason my template email is getting kicked to junk seems to be the fact that it was made from a template. Maybe it has something to do with "date created" or some other meta data that perhaps I can control. Obviously, when I send a follow up email to a client, I don't want it to be recognized as junk. Any suggestions into what is going on, and what I can do to solve this problem? Thanks in advance.

I have multiple Spectrum email accounts. I'm going to use one to email clients as a follow up to a phone conversation. (The emails will be sent individually - so they are by no means spam.) I created a template. I opened the template and sent it to myself (a different email account). It was kicked into junk. I changed some variables in the template, same result. I can, however, take the same contents, copy them and post them in a brand new email, send it to myself, and it goes to my inbox. It seems the only reason my template email is getting kicked to junk seems to be the fact that it was made from a template. Maybe it has something to do with "date created" or some other meta data that perhaps I can control. Obviously, when I send a follow up email to a client, I don't want it to be recognized as junk. Any suggestions into what is going on, and what I can do to solve this problem? Thanks in advance.

All Replies (4)

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I should add that I don't know what kind of email system a client will be using, but it may well operate under the same filters used by Thunderbird. That's why I need to understand what is happening.

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I will also mention that if I'm right, this is a significant flaw in this program - one that might require me to find a new email program. Mozilla needs to take a hard look at it.

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I do not do this as a regular thing, but please send to me an email using that template email. send to : mail at anje dot co dot uk Note: For obvious reasons I have typed the email address so it does not allow spam bots to use it as it is a public forum.

All responses will be made in this forum question not via the email address. I'll see what folder it lands in and what if anything shows up in the spam headers and html content.

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Thanks for your offer. Was beginning to wonder if anyone at this forum would chime in.

I solved the problem this morning using trial and error. By deleting sentences in the two paragraph message and resending the email from template, I was able to narrow the problem down to a sentence.

The problem phrase included the words "consulting" and "healthcare". I changed a couple of words around and the emails started going to inbox.

Since these are common words, I have to conclude that they are not part of a default spam filter, but somehow T-bird added the phrase or words to my spam filter from something I did. I must have, in the past, flagged some spam emails (that T-bird missed) as junk, and T-bird incorporated that into its filter.

At this point, not sure what to do about it, if anything. Should I, can I revert to the original spam filter? Can I do it for one account, or must it be for all accounts? My guess is the latter, because the account kicking out good emails is brand new.

Modified by quadX