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Missing folders in Thunderbird that only appear in my webmail

Posted

I've been using Thunderbird for a number of years on my laptop without any real issues.

last night there was some kinda of crash (with thunderbird) and 95% of my inbox folders were suddenly missing.

I checked my "webmail" and thankfully they're there.

I decided to uninstall Thunderbird - but each time I reinstall it just loads back about 5% of my folders. Nearly all of them are missing.

Im not sure how to wipe everything completely and start again, nothing seems to work. BTW, my O/S is windows 10 and my laptop has been working fine. Its just thunderbird that Im struggling with.

Any help appreciated!

Dave

I've been using Thunderbird for a number of years on my laptop without any real issues. last night there was some kinda of crash (with thunderbird) and 95% of my inbox folders were suddenly missing. I checked my "webmail" and thankfully they're there. I decided to uninstall Thunderbird - but each time I reinstall it just loads back about 5% of my folders. Nearly all of them are missing. Im not sure how to wipe everything completely and start again, nothing seems to work. BTW, my O/S is windows 10 and my laptop has been working fine. Its just thunderbird that Im struggling with. Any help appreciated! Dave

Chosen solution

If you right-click the account in the folder pane, Subscribe, click Refresh, do the missing folders appear to check (subscribe)?

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  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/73.0.3683.103 Safari/537.36

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sfhowes
  • Top 10 Contributor
1438 solutions 6814 answers

Chosen Solution

If you right-click the account in the folder pane, Subscribe, click Refresh, do the missing folders appear to check (subscribe)?

If you right-click the account in the folder pane, Subscribe, click Refresh, do the missing folders appear to check (subscribe)?
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Question owner

sfhowes said

If you right-click the account in the folder pane, Subscribe, click Refresh, do the missing folders appear to check (subscribe)?

Thanks so much! I've no idea why this happened - but this fix worked perfectly. Thanks again!!! Dave

''sfhowes [[#answer-1213906|said]]'' <blockquote> If you right-click the account in the folder pane, Subscribe, click Refresh, do the missing folders appear to check (subscribe)? </blockquote> Thanks so much! I've no idea why this happened - but this fix worked perfectly. Thanks again!!! Dave
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shydubren 0 solutions 10 answers

i have a similar problem having lost half my folders after deleting and restoring the main account. How can I recover these folders together with their email contents?

i have a similar problem having lost half my folders after deleting and restoring the main account. How can I recover these folders together with their email contents?
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Question owner

If you right-click the account in the folder pane, Subscribe, click Refresh, do the missing folders appear to check (subscribe)?

If you right-click the account in the folder pane, Subscribe, click Refresh, do the missing folders appear to check (subscribe)?
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TBro 0 solutions 1 answers

Experiencing the same issue, however, after right-clicking the account in the folder pane, I do not receive any option for subscribe? Using Thunderbird 69..

Experiencing the same issue, however, after right-clicking the account in the folder pane, I do not receive any option for subscribe? Using Thunderbird 69..
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sfhowes
  • Top 10 Contributor
1438 solutions 6814 answers

TBro said

Experiencing the same issue, however, after right-clicking the account in the folder pane, I do not receive any option for subscribe? Using Thunderbird 69..

Subscribe is only an option for IMAP accounts. POP only downloads the Inbox. Check Server Settings/Server Type in Tools/Account Settings.

''TBro [[#answer-1240667|said]]'' <blockquote> Experiencing the same issue, however, after right-clicking the account in the folder pane, I do not receive any option for subscribe? Using Thunderbird 69.. </blockquote> Subscribe is only an option for IMAP accounts. POP only downloads the Inbox. Check Server Settings/Server Type in Tools/Account Settings.
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