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Firefox made me download it after computer idel - now can't access saved docs & pics from previous Firefox as folders "empty"

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Computer idle for 24+ hrs...When started up again, Firefox asked me to create an account which I did - even tho I clicked on the Ffx icon at bottom of computer as I always do - for past 8-10 yrs. After getting into Mail (Outlook) from "saved bookmarks" played a game of "Hearts" which looked fuzzy on my monitor. After winning game, noticed my record for Hearts had been reset to a single win - which previously had 1000's of games w/ a 52% win record....then went into my "doc" to get a resolution I need to circulate and the folder said "EMPTY" - as did my photos folder too.

How do I get my DOC's and PIC's back please - several baby pics of kids that never made it to my external storage drive to get saved on it. Thank you for the assistance....my tel number if you need to call is ... and mail is ... Have a great day Tim


edited phone# and email from public and search/spam bots view as this is a forum and not a private ticket system.

Computer idle for 24+ hrs...When started up again, Firefox asked me to create an account which I did - even tho I clicked on the Ffx icon at bottom of computer as I always do - for past 8-10 yrs. After getting into Mail (Outlook) from "saved bookmarks" played a game of "Hearts" which looked fuzzy on my monitor. After winning game, noticed my record for Hearts had been reset to a single win - which previously had 1000's of games w/ a 52% win record....then went into my "doc" to get a resolution I need to circulate and the folder said "EMPTY" - as did my photos folder too. How do I get my DOC's and PIC's back please - several baby pics of kids that never made it to my external storage drive to get saved on it. Thank you for the assistance....my tel number if you need to call is ... and mail is ... Have a great day Tim edited phone# and email from public and search/spam bots view as this is a forum and not a private ticket system.

Modified by James

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 19.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:66.0) Gecko/20100101 Firefox/66.0

More Information

jscher2000
  • Top 10 Contributor
8315 solutions 68040 answers

Hi Tim, it sounds like you got a new Firefox profile, or possibly even a new Windows profile. If you haven't already, please do a normal Windows shutdown and restart, and make sure you are signing in as your normal user. Do you have your normal Windows data back after that?

Hi Tim, it sounds like you got a new Firefox profile, or possibly even a new Windows profile. If you haven't already, please do a normal Windows shutdown and restart, and make sure you are signing in as your normal user. Do you have your normal Windows data back after that?
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