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How to access websites that chrome can access?

  • 16 replies
  • 1 has this problem
  • 25 views
  • Last reply by jscher2000

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I'm trying to access a website that loads perfectly fine in chrome but loads incorrectly in firefox. I think there may be a popup involved, but I've disabled everything I can find to disable, and there is no shield showing by the url. This seems to be happening a lot lately with firefox failing but other browsers accurately showing websites. Please advise!

All Replies (16)

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Hi palettemuse, could you describe the problem in more detail or post a screenshot showing what's wrong?

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When I use chrome, the specific page I want works. When I use firefox, the generalized page shows up. I need to access the specific page. Attached are screenshots of the two, using the exact same url.

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There an embedded page (a frame) that is not showing up for you in Firefox. For me, it has this address:

https://app.viralsweep.com/vrlswp/embed/f33abc-46201?rndid=46201_624785&framed=1&ref=&hash=

Let's see whether we can figure out how to unblock it on yours. Could you:

Double-check content blockers: Firefox's Content Blocking feature and extensions that counter ads and tracking may break websites that embed third party content (meaning, from a secondary server).

(A) Do you see a shield icon toward the left end of the address bar, near the lock icon? More info on managing the Tracking Protection feature in this article: Content blocking.

(B) Extensions such as Adblock Plus, Blur, Disconnect, Ghostery, NoScript, Privacy Badger, uBlock Origin or uMatrix should provide toolbar buttons to manage blocked content in a page. There may or may not be a number on the icon indicating the number of blocked items; you may need to click the button to see what's going on and test whether you need to make an exception for this site.

Test in Firefox's Safe Mode: In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is not running: Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.)

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" Help > Restart with Add-ons Disabled
  • (menu bar) Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?

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No, there's no shield icon and no icon for ublock origin, which I do have. When I tried to solve this on my own, the only article firefox offered was related to the shield icon, which did not appear for thsi website.

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I should have asked whether you can load that frame URL directly, or whether it is blocked/nonfunctional on yours?

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I don't think I understand the question... so no?

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palettemuse said

I don't think I understand the question... so no?

Sorry, I meant, can you open this link:

jscher2000 said

There an embedded page (a frame) that is not showing up for you in Firefox. For me, it has this address:

https://app.viralsweep.com/vrlswp/embed/f33abc-46201?rndid=46201_624785&framed=1&ref=&hash=
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Yes, I can open that. It just takes me to their general page with all the entries.

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Okay, good, that's the part which didn't load in your earlier screenshot, that is supposed to embed into the larger page. I don't know why it didn't embed, but that was the part you were missing.

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The entire gallery seems to load just fine. It's the url for individual images that doesn't.

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It should appear as an overlay right on top of the gallery. Did you already test in Firefox's Safe Mode?

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I do see the shield icon on that page. If you do not see the shield then this might be because uBlock Origin is already blocking this content. In that case UBO (if that is the only content blocking extension) might be blocking more that causes the page not to work properly.

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Okay, now there are lots more websites that I'm not able to access, and I'm practically relying on chrome. Any other suggestions? Some sites will ask me to disable my blockers... but I can't see that I have any and don't know how to disable them!

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Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.

You can also do a malware scan just to be sure.

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I'm still having this problem. Just discovered there are online shops where I can't buy things because when I click "add to cart," it just refreshes the page instead of adding anything to the cart. Please help!

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Do they work any better in Firefox's Safe Mode? In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, any userChrome.css/userContent.css files, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is not running: Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.)

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" Help button > Restart with Add-ons Disabled
  • (menu bar) Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?