Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I installed Firefox on Windows 10 OS, my wife on Windows 7 OS. My Troubleshooting Information tab has a "Security Software" section, her install does not?

  • 1 reply
  • 1 has this problem
  • 13 views
  • Last reply by philipp

more options

Both machines have Version 66.0.3 64 bit installed

Both machines have Version 66.0.3 64 bit installed

Chosen solution

hi, this section in about:support will only be present in windows 8 & above since win7 didn't implement the api to get this kind of information yet.

https://bugzilla.mozilla.org/show_bug.cgi?id=1418131 https://docs.microsoft.com/en-us/windows/desktop/api/iwscapi/nn-iwscapi-iwscproductlist

Read this answer in context 👍 1

All Replies (1)

more options

Chosen Solution

hi, this section in about:support will only be present in windows 8 & above since win7 didn't implement the api to get this kind of information yet.

https://bugzilla.mozilla.org/show_bug.cgi?id=1418131 https://docs.microsoft.com/en-us/windows/desktop/api/iwscapi/nn-iwscapi-iwscproductlist