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Firefox doesn't recognize my version of the browser.

Posted

I'm using Firefox 66.0.2 (64-bit) on a MacBook Pro running OS 10.14.4 (Mojave). When I attempt to get an add-on, I get the message that I'm using Firefox 49.0; and I'm not allowed to get the add-on.

I'm using Firefox 66.0.2 (64-bit) on a MacBook Pro running OS 10.14.4 (Mojave). When I attempt to get an add-on, I get the message that I'm using Firefox 49.0; and I'm not allowed to get the add-on.

Chosen solution

Hello insarta,

That is not so strange, as your system details show this user agent :

"User Agent: Mozilla/5.0 (X11; NetBSD amd64; rv:49.0) Gecko/20100101 Firefox/49.0"

To reset the user agent, would you please take a look at this
article :

https://support.mozilla.org/en-US/kb/how-reset-default-user-agent-firefox

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Quote

Additional System Details

Application

  • Firefox 66.0.2
  • User Agent: Mozilla/5.0 (X11; NetBSD amd64; rv:49.0) Gecko/20100101 Firefox/49.0
  • Support URL: https://support.mozilla.org/1/firefox/66.0.2/Darwin/en-US/

Extensions

  • Adblock Plus - free ad blocker 3.5.1 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Empty Cache Button 3.4 ({4cc4a13b-94a6-7568-370d-5f9de54a9c7f})
  • Enhancer for YouTube™ 2.0.87 (enhancerforyoutube@maximerf.addons.mozilla.org)
  • Facebook Container 1.6.5 (@contain-facebook)
  • Flash Video Downloader 16.3.8 (artur.dubovoy@gmail.com)
  • Ghostery – Privacy Ad Blocker 8.3.1 (firefox@ghostery.com)
  • HTTPS Everywhere 2019.1.31 (https-everywhere-eff@eff.org)
  • LastPass: Free Password Manager 4.26.0.4 (support@lastpass.com)
  • Privacy Badger 2019.2.19 (jid1-MnnxcxisBPnSXQ@jetpack)
  • Social Fixer for Facebook 23.0.0 (betterfacebook@mattkruse.com)
  • The Camelizer 2.10 (izer@camelcamelcamel.com)
  • TrafficLight 3.0.0 (trafficlight@bitdefender.com)
  • 1-Click Shorten URL 1.0.6 ({1ef00e33-5492-4e4f-9567-a5230ab28aca}) (Inactive)
  • Adobe Acrobat 18.0.9 (web2pdfextension.17@acrobat.adobe.com) (Inactive)
  • BetterPrivacy 1.77 ({d40f5e7b-d2cf-4856-b441-cc613eeffbe3}) (Inactive)
  • DownThemAll! 3.0.8 ({DDC359D1-844A-42a7-9AA1-88A850A938A8}) (Inactive)
  • Emoji Cheatsheet for GitHub, Basecamp etc. 2.0.1 (jid1-Xo5SuA6qc1DFpw@jetpack) (Inactive)
  • F.B Purity - Cleans up Facebook (WX) 19.0.1 (fbpElectroWebExt@fbpurity.com) (Inactive)
  • F.B. Purity - Cleans Up Facebook 19.1.0.1 (fbp-signed@fbpurity.com) (Inactive)
  • Folx 3.1-signed.1-signed (Folx3@eltima.com) (Inactive)
  • Heartbleed-Ext 3.0.1-signed.1-signed ({CB454AEB-2F60-4441-ADEB-2CB43BB33B20}) (Inactive)
  • InvisibleHand 6.6 (canitbecheaper@trafficbroker.co.uk) (Inactive)
  • MyPermissions Cleaner 0.3.7.1-signed.1-signed ({6140bbfd-aa20-11e1-aba7-109add603214}) (Inactive)
  • NoScript 10.6 ({73a6fe31-595d-460b-a920-fcc0f8843232}) (Inactive)
  • OmniSidebar 1.6.15 (osb@quicksaver) (Inactive)
  • Print/Print Preview 1.0.1-signed ({19EB90DC-A456-458b-8AAC-616D91AAFCE1}) (Inactive)
  • Random Agent Spoofer 0.9.5.6 (jid1-AVgCeF1zoVzMjA@jetpack) (Inactive)
  • ReviewMeta.com Review Analyzer 2.5 (FirefoxExtension@ReviewMeta.com) (Inactive)
  • Shortly URL Shortner 2.1 (shortly@aloshbennett.in) (Inactive)
  • Show my Password 2.0.1-signed.1-signed ({cd617372-6743-4ee4-bac4-fbf60f35719e}) (Inactive)
  • WikiLook 2.7.0.1-signed.1-signed (wikilook@testpilot) (Inactive)
  • WOT Web of Trust, Website Reputation Ratings 20180622.0wot ({a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7}) (Inactive)
  • YouTube Plus 1.9.6 (particle@particlecore.github.io) (Inactive)
  • YouTube™ Enhancer Plus 4.1.4 (firefoxaddon@youtubeenhancer.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x162b
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x8086
  • contentUsesTiling: True
  • crashGuards: []
  • driverDate:
  • driverVersion:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'OpenGL Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OPENGL_COMPOSITING'}, {u'status': u'opt-in', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}], u'name': u'WEBRENDER'}, {u'status': u'blocked', u'description': u'WebRender qualified', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked', u'message': u'No qualified hardware', u'type': u'env'}], u'name': u'WEBRENDER_QUALIFIED'}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}]}
  • info: {u'TileHeight': 512, u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'ApzAutoscrollInput': 1, u'AzureFallbackCanvasBackend': u'none', u'TileWidth': 512, u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureContentBackend': u'skia'}
  • lowEndMachine: False
  • numAcceleratedWindows: 3
  • numTotalWindows: 3
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 3
  • targetFrameRate: 60
  • usesTiling: True
  • webgl1DriverExtensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_texture_compression_rgtc EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Intel Inc. -- Intel(R) Iris(TM) Graphics 6100
  • webgl1Version: 4.1 INTEL-12.8.38
  • webgl1WSIInfo: CGL
  • webgl2DriverExtensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_compression_rgtc EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Intel Inc. -- Intel(R) Iris(TM) Graphics 6100
  • webgl2Version: 4.1 INTEL-12.8.38
  • webgl2WSIInfo: CGL
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL
  • windowUsingAdvancedLayers: False

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
McCoy
  • Top 10 Contributor
521 solutions 4900 answers

Chosen Solution

Hello insarta,

That is not so strange, as your system details show this user agent :

"User Agent: Mozilla/5.0 (X11; NetBSD amd64; rv:49.0) Gecko/20100101 Firefox/49.0"

To reset the user agent, would you please take a look at this
article :

https://support.mozilla.org/en-US/kb/how-reset-default-user-agent-firefox

Hello insarta, That is not so strange, as your system details show this user agent : "User Agent: Mozilla/5.0 (X11; NetBSD amd64; rv:49.0) Gecko/20100101 Firefox/49.0" To reset the user agent, would you please take a look at this <BR>article : https://support.mozilla.org/en-US/kb/how-reset-default-user-agent-firefox
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Question owner

It worked. Thanks for the help.

It worked. Thanks for the help.
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McCoy
  • Top 10 Contributor
521 solutions 4900 answers

insarta said

It worked. Thanks for the help.

My pleasure - I'm glad it worked; well done  !

''insarta [[#answer-1212552|said]]'' <blockquote> It worked. Thanks for the help. </blockquote> My pleasure - I'm glad it worked; well done !
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