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crash report comes when i quit firefox normally!

  • 8 replies
  • 1 has this problem
  • Last reply by FredMcD

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after updating to the last version, every time i close tabs and quit Firefox normally, cash reporter comes. But in fact the Firefox didn't crash i just closed it normally.

All Replies (8)

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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.


For more help on crash reports, see;

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Report ID Date Submitted bp-86c64c3f-acb4-4e65-86eb-6efbd0190408 08-Apr-19, 10:38 PM bp-73e49b22-fb77-401a-aaa4-9a0c50190406 06-Apr-19, 7:45 PM

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i just submit 2 of all reporters. it still come when closing Firefox normally

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Product Firefox Release Channel release Version 66.0.2 Build ID 20190326175229 (2019-03-26)

Mon, 08 Apr 2019 19:34:24 GMT bp-86c64c3f-acb4-4e65-86eb-6efbd0190408 Sat, 06 Apr 2019 16:40:13 GMT bp-73e49b22-fb77-401a-aaa4-9a0c50190406

Signature: shutdownhang | mozilla::SpinEventLoopUntil<T> | mozilla::dom::quota::QuotaManager::ShutdownObserver::Observe

MOZ_CRASH Reason (Sanitized) MOZ_CRASH(Shutdown hanging before starting.)


This is for Sumo's Related Bugs 1487194 NEW --- Crash in shutdownhang | mozilla::SpinEventLoopUntil<T> | mozilla::dom::quota::QuotaManager::ShutdownObserver::Observe

1411908 RESOLVED FIXED shutdownhang | NtWaitForAlertByThreadId | mozilla::dom::quota::QuotaManager::ShutdownObserver::Observe

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A Shutdown hang normally means that something is taking too long to do its job. The browser then forces a shutdown.

Are your settings to clear history when the browser closes?

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aah, actually Firefox closes quickly when i press close button but now i test it with task manager, it really took too long to disappear from task manager exactly in the memory (RAM) , after it gone, reporter come.

And no about my settings to clear any data when the browser closes.

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I test other browsers they took about 30 seconds to disappear from task manager while Firefox takes 1 minute. is it normal? or my ram is slow? or after updating Firefox, Firefox added the reporter to come after 1 minute. because Firefox takes bigger memory from other browsers.

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