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crash report comes when i quit firefox normally!

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after updating to the last version, every time i close tabs and quit Firefox normally, cash reporter comes. But in fact the Firefox didn't crash i just closed it normally.

after updating to the last version, every time i close tabs and quit Firefox normally, cash reporter comes. But in fact the Firefox didn't crash i just closed it normally.

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:66.0) Gecko/20100101 Firefox/66.0

More Information

FredMcD
  • Top 10 Contributor
4270 solutions 59892 answers

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' '''Submitted''' crash reports, and copy them. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx57|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Question owner

Report ID Date Submitted bp-86c64c3f-acb4-4e65-86eb-6efbd0190408 08-Apr-19, 10:38 PM bp-73e49b22-fb77-401a-aaa4-9a0c50190406 06-Apr-19, 7:45 PM

Report ID Date Submitted bp-86c64c3f-acb4-4e65-86eb-6efbd0190408 08-Apr-19, 10:38 PM bp-73e49b22-fb77-401a-aaa4-9a0c50190406 06-Apr-19, 7:45 PM

Question owner

i just submit 2 of all reporters. it still come when closing Firefox normally

i just submit 2 of all reporters. it still come when closing Firefox normally
FredMcD
  • Top 10 Contributor
4270 solutions 59892 answers

Product Firefox Release Channel release Version 66.0.2 Build ID 20190326175229 (2019-03-26)

Mon, 08 Apr 2019 19:34:24 GMT bp-86c64c3f-acb4-4e65-86eb-6efbd0190408 Sat, 06 Apr 2019 16:40:13 GMT bp-73e49b22-fb77-401a-aaa4-9a0c50190406

Signature: shutdownhang | mozilla::SpinEventLoopUntil<T> | mozilla::dom::quota::QuotaManager::ShutdownObserver::Observe

MOZ_CRASH Reason (Sanitized) MOZ_CRASH(Shutdown hanging before starting.)

Crash Reason EXCEPTION_BREAKPOINT

This is for Sumo's Related Bugs 1487194 NEW --- Crash in shutdownhang | mozilla::SpinEventLoopUntil<T> | mozilla::dom::quota::QuotaManager::ShutdownObserver::Observe

1411908 RESOLVED FIXED shutdownhang | NtWaitForAlertByThreadId | mozilla::dom::quota::QuotaManager::ShutdownObserver::Observe

Product Firefox Release Channel release Version 66.0.2 Build ID 20190326175229 (2019-03-26) Mon, 08 Apr 2019 19:34:24 GMT bp-86c64c3f-acb4-4e65-86eb-6efbd0190408 Sat, 06 Apr 2019 16:40:13 GMT bp-73e49b22-fb77-401a-aaa4-9a0c50190406 Signature: shutdownhang | mozilla::SpinEventLoopUntil<T> | mozilla::dom::quota::QuotaManager::ShutdownObserver::Observe MOZ_CRASH Reason (Sanitized) MOZ_CRASH(Shutdown hanging before starting.) Crash Reason EXCEPTION_BREAKPOINT This is for Sumo's Related Bugs 1487194 NEW --- Crash in shutdownhang | mozilla::SpinEventLoopUntil<T> | mozilla::dom::quota::QuotaManager::ShutdownObserver::Observe 1411908 RESOLVED FIXED shutdownhang | NtWaitForAlertByThreadId | mozilla::dom::quota::QuotaManager::ShutdownObserver::Observe
FredMcD
  • Top 10 Contributor
4270 solutions 59892 answers

A Shutdown hang normally means that something is taking too long to do its job. The browser then forces a shutdown.

Are your settings to clear history when the browser closes?

A Shutdown hang normally means that something is taking too long to do its job. The browser then forces a shutdown. Are your settings to clear history when the browser closes?

Question owner

aah, actually Firefox closes quickly when i press close button but now i test it with task manager, it really took too long to disappear from task manager exactly in the memory (RAM) , after it gone, reporter come.

And no about my settings to clear any data when the browser closes.

aah, actually Firefox closes quickly when i press close button but now i test it with task manager, it really took too long to disappear from task manager exactly in the memory (RAM) , after it gone, reporter come. And no about my settings to clear any data when the browser closes.

Question owner

I test other browsers they took about 30 seconds to disappear from task manager while Firefox takes 1 minute. is it normal? or my ram is slow? or after updating Firefox, Firefox added the reporter to come after 1 minute. because Firefox takes bigger memory from other browsers.

I test other browsers they took about 30 seconds to disappear from task manager while Firefox takes 1 minute. is it normal? or my ram is slow? or after updating Firefox, Firefox added the reporter to come after 1 minute. because Firefox takes bigger memory from other browsers.
FredMcD
  • Top 10 Contributor
4270 solutions 59892 answers

Helpful Reply

https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up