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cannot get rid of master password window log in

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Hi, I signed for a master password in Firefox. When the window appears to ask me to insert it, I do but it doesn't work. Then I try to reset it with this link: chrome://pippki/content/resetpassword.xul into but it doesn't work either as nothing appears after hitting enter. I want to get rid of this annoying pop up window as I'm sure I'm entering the right password but it's always denied. Thank you very much!

Hi, I signed for a master password in Firefox. When the window appears to ask me to insert it, I do but it doesn't work. Then I try to reset it with this link: chrome://pippki/content/resetpassword.xul into but it doesn't work either as nothing appears after hitting enter. I want to get rid of this annoying pop up window as I'm sure I'm entering the right password but it's always denied. Thank you very much!
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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:66.0) Gecko/20100101 Firefox/66.0

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Question owner

Hi, I created a new profile but again, if I go t create a master password, you will see in the attachment that the window is still asking me for the previous one, so I cannot start from scratch. What can I do to get rid of this! Very frustrating for such a simple feature. Thanks!

Hi, I created a new profile but again, if I go t create a master password, you will see in the attachment that the window is still asking me for the previous one, so I cannot start from scratch. What can I do to get rid of this! Very frustrating for such a simple feature. Thanks!

Modified by pacanes

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cor-el
  • Top 10 Contributor
  • Moderator
17416 solutions 157344 answers

You did use the Profile Manager to create a new profile and not used the refresh feature in Firefox?

With the latter the key file might be copied to the new profile.

Does "Use a master password" has a checkmark?

You did use the Profile Manager to create a new profile and not used the refresh feature in Firefox? *https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles With the latter the key file might be copied to the new profile. Does "Use a master password" has a checkmark?

Modified by cor-el

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Question owner

Hi, I went into troubleshooting information and in About Profiles

Hi, I went into troubleshooting information and in About Profiles
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