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if my sync.account was hacked and i have no recover key

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How can i lock old account if it was hacked? I have no recovery key :(

How can i lock old account if it was hacked? I have no recovery key :(

Chosen solution

The current Sync version doesn't use a recovery key (uses a key that is derived from the password) unless you mean recovery codes used by two-factor authentication.


Can't you no longer access the account at all?

Was the Firefox account actually hacked or did you get a message from Firefox Monitor that your email address was compromised?


Note that you should use strong passwords that consist of random characters and never use the same password on more then one website.

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FredMcD
  • Top 10 Contributor
4229 solutions 59021 answers

I would suggest changing the password.

Resetting the sync password, or changing its e-mail, will remove all data from the servers.

This is a security feature. https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information

  • I've lost my Firefox Sync account information - What to do
  • I’ve forgotten, or don't have access to, my Firefox Account email address

Shut down the old sync. Then create a new account.


Note: You should change any login data that might be on the sync.

I would suggest changing the password. Resetting the sync password, or changing its e-mail, will remove all data from the servers. This is a security feature. https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information *I've lost my Firefox Sync account information - What to do *I’ve forgotten, or don't have access to, my Firefox Account email address Shut down the old sync. Then create a new account. --------------- Note: You should change any login data that might be on the sync.
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Question owner

How can i lock hacked account?

How can i lock hacked account?
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FredMcD
  • Top 10 Contributor
4229 solutions 59021 answers

Helpful Reply

Follow my instructions above.

Follow my instructions above.
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cor-el
  • Top 10 Contributor
  • Moderator
17423 solutions 157433 answers

Chosen Solution

The current Sync version doesn't use a recovery key (uses a key that is derived from the password) unless you mean recovery codes used by two-factor authentication.


Can't you no longer access the account at all?

Was the Firefox account actually hacked or did you get a message from Firefox Monitor that your email address was compromised?


Note that you should use strong passwords that consist of random characters and never use the same password on more then one website.

The current Sync version doesn't use a recovery key (uses a key that is derived from the password) unless you mean recovery codes used by two-factor authentication. ---- Can't you no longer access the account at all? Was the Firefox account actually hacked or did you get a message from Firefox Monitor that your email address was compromised? *https://support.mozilla.org/en-US/kb/firefox-monitor *https://support.mozilla.org/en-US/kb/firefox-monitor-faq ---- Note that you should use strong passwords that consist of random characters and never use the same password on more then one website. * https://support.mozilla.org/en-US/kb/create-secure-passwords-keep-your-identity-safe
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