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I cannot log in to New York Times

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For some reason, I am unable to log into my NYT subscription.

For some reason, I am unable to log into my NYT subscription.
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Additional System Details

Installed Plug-ins

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Application

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Javascript

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Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
WestEnd
  • Top 25 Contributor
60 solutions 5377 answers

That would be either site issue or problem or Security software blocks or adblocker causing the invalid login.

That would be either site issue or problem or Security software blocks or adblocker causing the invalid login.
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Question owner

Would that be something in Firefox I can change?

Would that be something in Firefox I can change?
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WestEnd
  • Top 25 Contributor
60 solutions 5377 answers

Problem here is trying to diagnosis a login site is problematic at best since one has to have a account to be able to see if there is or there isn't a problem when a user logs in. Did they reply back from NY time if there was firefox issue logins?

Problem here is trying to diagnosis a login site is problematic at best since one has to have a account to be able to see if there is or there isn't a problem when a user logs in. Did they reply back from NY time if there was firefox issue logins?
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jscher2000
  • Top 10 Contributor
8642 solutions 70690 answers

Hi DavidOstiller, are you entering your email and password? What happens when you try to log in? For example:

  • Nothing, the form won't even submit
  • Google "CAPTCHA" challenge doesn't pop up
  • Get a blank page
  • Told email or password is wrong
  • Something else

If you are using one of the other methods (Google or Facebook account), what happens when you try to use that?

Hi DavidOstiller, are you entering your email and password? What happens when you try to log in? For example: * Nothing, the form won't even submit * Google "CAPTCHA" challenge doesn't pop up * Get a blank page * Told email or password is wrong * Something else If you are using one of the other methods (Google or Facebook account), what happens when you try to use that?
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cor-el
  • Top 10 Contributor
  • Moderator
17424 solutions 157436 answers

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" from websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Manage Data

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
You can try these steps in case of issues with web pages: You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files. *hold down the Shift key and left-click the Reload button *press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux) *press "Command + Shift + R" (Mac) Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences). "Remove the Cookies" from websites that cause problems: *Options/Preferences -> Privacy & Security<br>Cookies and Site Data -> Manage Data "Clear the Cache": *Options/Preferences -> Privacy & Security<br>Cookies and Site Data -> Clear Data -> Cached Web Content: Clear Start Firefox in <u>Safe Mode</u> to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if <u>hardware acceleration</u> is is causing the problem. *switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes *do NOT click the "Refresh Firefox" button on the Safe Mode start window *https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
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