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I've used Firefox for over 10+ years and never had a problem, now nothing but problems. I had to reinstall Firefox and I lost all my bookmarks, I want them back. The bookmark tool bar doesn't work, can't load and keep my yahoo.com showing. I play a game on Facebook, can't play, it freezes up and the only way to get out of it is cntrl/alt/delete. Are there any solutions? I've tried everything that has been on the Firefox website and nothing has worked.

I've used Firefox for over 10+ years and never had a problem, now nothing but problems. I had to reinstall Firefox and I lost all my bookmarks, I want them back. The bookmark tool bar doesn't work, can't load and keep my yahoo.com showing. I play a game on Facebook, can't play, it freezes up and the only way to get out of it is cntrl/alt/delete. Are there any solutions? I've tried everything that has been on the Firefox website and nothing has worked.
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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • Firefox 66.0.2
  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:66.0) Gecko/20100101 Firefox/66.0
  • Support URL: https://support.mozilla.org/1/firefox/66.0.2/WINNT/en-US/

Extensions

  • Kaspersky Password Manager 4.1.13 (kpm_win_add_on_9.0@kaspersky) (Inactive)
  • Kaspersky Protection 20.0.543.428d-20181114115800 (light_plugin_F88CEF8523DE460F9FA1D6E48BF8D340@kaspersky.com) (Inactive)
  • Yahoo Homepage 1.5.2 (ff_hpset@jetpack) (Inactive)

Javascript

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FredMcD
  • Top 10 Contributor
4224 solutions 58935 answers

How/when did you lose your bookmarks?

Are you saying your profile is blank? That could mean the browser was refreshed.

Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

How/when did you lose your bookmarks? Are you saying your profile is blank? That could mean the browser was refreshed. Look on your desktop. Do you see a folder called; '''Old Firefox?''' Look inside. Look for the folder with the latest creation date. https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible
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FredMcD
  • Top 10 Contributor
4224 solutions 58935 answers
https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles Type '''about:profiles'''<enter> in the address bar. How many profiles are listed? How many should be there?
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Question owner

FredMcD said

How/when did you lose your bookmarks? Are you saying your profile is blank? That could mean the browser was refreshed. Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date. https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

I did find the Old Firefox data. Can't figure out to make a new profile. Or how to copy to profile. Mine won't let me.

''FredMcD [[#answer-1209009|said]]'' <blockquote> How/when did you lose your bookmarks? Are you saying your profile is blank? That could mean the browser was refreshed. Look on your desktop. Do you see a folder called; '''Old Firefox?''' Look inside. Look for the folder with the latest creation date. https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible </blockquote> I did find the Old Firefox data. Can't figure out to make a new profile. Or how to copy to profile. Mine won't let me.
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FredMcD
  • Top 10 Contributor
4224 solutions 58935 answers

What do you mean; Mine won't let me.

What do you mean; Mine won't let me.
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Question owner

I got to the copy part but couldn't figure out where to paste it

I got to the copy part but couldn't figure out where to paste it
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FredMcD
  • Top 10 Contributor
4224 solutions 58935 answers

Transfer User Profile Files https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

When you are ready, we can start moving parts of your old data and Copy it to the new profile.


First; open your file browser to the New profile;

Type about:support<enter> in the address bar.

Under the page logo on the left side, you will see Application Basics. Under this find Profile Folder. To its right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder

Linux: Under the page logo on the left side, you will see Application Basics. Under this find Profile Directory. To its right press the button Open Directory.


Second, open another file browser to the Old Firefox folder on your desktop. Then open the folder with the latest date, or whatever one you want to use.


Warning ! ! Only Copy the files you are told. We will avoid anything that might cause problems. Here is the list of files;

cookies: cookies.sqlite Do not bother. Cookies will be created when you return to the website. However, you will have to log in everywhere. And you may lose any settings that websites store on your computer.

extensions(add-ons, themes): it would be better to download them fresh. If you need to remember what add-ons you had, open the extensions sub-folder and look at the .xpi files ++++++++++++++++++++++++++++++++ logins.json and key3.db [v58+]key4.db : These are the password files. Copy Both !

persdict.dat : custom dictionary - words you added to the dictionary

mimeTypes.rdf [v55+]handlers.json : What to do with what type of file.

places.sqlite : History and Bookmarks.

prefs.js : Your settings. Note: If you were having problems, this could be contaminated.

cert8.db [v58+]cert9.db and possibly cert_override.txt : Stores all your security certificate settings and any SSL certificates you have imported into Firefox. If removed, the cert8.db, cert9.db file will be replaced.

search.json.mozlz4 : file stores the user-installed search engines that are available in the Firefox v47+

search.sqlite file and searchplugins folder store the search engines that are available in the Firefox Search bar before Firefox v47 +++++++++++++++++++++++++++++++++++++++++++++++++ Copy these files from the old to the new. You may get a message that the files already exist. Choose to over-write for each file.

Transfer User Profile Files https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles ''When you are ready, we can start moving parts of your'' ''old data and '''Copy''' it to the new profile.'' ------------------ First; open your file browser to the '''New''' profile; Type '''about:support'''<enter> in the address bar. Under the page logo on the left side, you will see '''Application Basics. ''' Under this find '''Profile Folder. ''' To its right press the button '''Show Folder. ''' This will open your file browser to the current Firefox profile. Now '''Close Firefox. ''' Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder '''Linux: ''' Under the page logo on the left side, you will see '''Application Basics.''' Under this find '''Profile Directory. ''' To its right press the button '''Open Directory. ''' -------------------- Second, open another file browser to the Old Firefox folder on your desktop. Then open the folder with the latest date, or whatever one you want to use. -------------- '''Warning ! ! ''' Only '''Copy''' the files you are told. We will avoid anything that might cause problems. Here is the list of files; '''cookies: ''' cookies.sqlite Do not bother. Cookies will be created when you return to the website. However, you will have to log in everywhere. And you may lose any settings that websites store on your computer. '''extensions(add-ons, themes): ''' it would be better to download them fresh. If you need to remember what add-ons you had, open the '''extensions''' sub-folder and look at the '''.xpi''' files ++++++++++++++++++++++++++++++++ '''logins.json''' and '''key3.db''' [v58+]'''key4.db''' : These are the password files. '''Copy Both ! ''' '''persdict.dat''' : custom dictionary - words you added to the dictionary '''mimeTypes.rdf''' [v55+]'''handlers.json''' : What to do with what type of file. '''places.sqlite''' : History and Bookmarks. '''prefs.js''' : Your settings. '''Note:''' If you were having problems, this could be contaminated. '''cert8.db''' [v58+]'''cert9.db''' and possibly '''cert_override.txt''' : Stores all your security certificate settings and any SSL certificates you have imported into Firefox. If removed, the '''cert8.db''', '''cert9.db''' file will be replaced. '''search.json.mozlz4''' : file stores the user-installed search engines that are available in the Firefox v47+ '''search.sqlite file''' and '''searchplugins folder''' store the search engines that are available in the Firefox Search bar '''before''' Firefox v47 +++++++++++++++++++++++++++++++++++++++++++++++++ '''Copy''' these files from the old to the new. You may get a message that the files already exist. Choose to '''over-write''' for each file.
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