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FF tabs keeps crashing in various tabs, despite updating FF, graphic card driver, running in safe mode, closing other tabs, and it does not use much RAM.

Posted

As topic says, despite the solutions stated in (https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help), my FF keeps crashing in various tabs, even in "Firefox Help" and "Firefox Tour" in the FF menu. I'm really in trouble! please help :) Following are some of my crash codes: bp-1152bf52-a4b6-4f4e-829a-cbe850190324 bp-9b899d02-b9e0-4e73-a3ad-b9b170190324 bp-3341e5fd-a479-4aa0-bd94-49ead0190324 bp-ac438328-34ac-4fb7-b055-d14e20190324 bp-6b99b80a-fba9-46de-9a66-bdf980190324 bp-73fb061e-6832-4ec8-b5aa-e4adf0190324 bp-361eda36-06ee-4168-ae6f-df4040190324 bp-9d6ef6f4-8e1f-42e7-8335-21b540190324 bp-7a02568b-c70f-44fb-b747-baaff0190324 bp-ce8b1b4b-33c7-4a3d-990a-0b5cb0190324 bp-21bac419-c404-4a84-b391-5bfb60190324 bp-9b5d20eb-d753-4c37-a83b-0962e0190324 bp-31b45892-b1bf-4e69-84fd-c3bde0190324 bp-f03977a6-49ff-4ce0-8ada-9e3fb0190324 bp-b9177f18-766c-4c71-bdbc-a795b0190324 bp-251c10b3-1959-452d-b02c-e1c930190324 bp-8645993c-f6ce-44a8-aef5-f8a9f0190324 bp-5ed679b4-d838-4ad0-abd9-946470190324 bp-17132db6-4bb0-4dc8-8f57-dc7d60190324 bp-e797a8b5-332d-49f8-8531-e00a70190324 bp-eccd1032-89ef-483d-833e-a1ad20190324 bp-764bfba2-4bfd-4d4f-8beb-ddaf20190324 bp-acf34bac-bc90-498f-9e14-28e2c0190324

As topic says, despite the solutions stated in (https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help), my FF keeps crashing in various tabs, even in "Firefox Help" and "Firefox Tour" in the FF menu. I'm really in trouble! please help :) Following are some of my crash codes: bp-1152bf52-a4b6-4f4e-829a-cbe850190324 bp-9b899d02-b9e0-4e73-a3ad-b9b170190324 bp-3341e5fd-a479-4aa0-bd94-49ead0190324 bp-ac438328-34ac-4fb7-b055-d14e20190324 bp-6b99b80a-fba9-46de-9a66-bdf980190324 bp-73fb061e-6832-4ec8-b5aa-e4adf0190324 bp-361eda36-06ee-4168-ae6f-df4040190324 bp-9d6ef6f4-8e1f-42e7-8335-21b540190324 bp-7a02568b-c70f-44fb-b747-baaff0190324 bp-ce8b1b4b-33c7-4a3d-990a-0b5cb0190324 bp-21bac419-c404-4a84-b391-5bfb60190324 bp-9b5d20eb-d753-4c37-a83b-0962e0190324 bp-31b45892-b1bf-4e69-84fd-c3bde0190324 bp-f03977a6-49ff-4ce0-8ada-9e3fb0190324 bp-b9177f18-766c-4c71-bdbc-a795b0190324 bp-251c10b3-1959-452d-b02c-e1c930190324 bp-8645993c-f6ce-44a8-aef5-f8a9f0190324 bp-5ed679b4-d838-4ad0-abd9-946470190324 bp-17132db6-4bb0-4dc8-8f57-dc7d60190324 bp-e797a8b5-332d-49f8-8531-e00a70190324 bp-eccd1032-89ef-483d-833e-a1ad20190324 bp-764bfba2-4bfd-4d4f-8beb-ddaf20190324 bp-acf34bac-bc90-498f-9e14-28e2c0190324

Chosen solution

Type about:config<enter> in the address bar. If a warning screen comes up, press the I Accept the Risk button. At the top of the screen is a search bar.

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Additional System Details

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  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/72.0.3626.121 Safari/537.36

More Information

FredMcD
  • Top 10 Contributor
4146 solutions 57849 answers

Product Firefox Release Channel release Version 66.0.1 Build ID 20190322013140 (2019-03-22) OS Windows 10 OS Version 10.0.17763

bp-1152bf52-a4b6-4f4e-829a-cbe850190324 bp-9b899d02-b9e0-4e73-a3ad-b9b170190324 bp-3341e5fd-a479-4aa0-bd94-49ead0190324

Signature: Ndr64pClientInit

Crash Reason EXCEPTION_ACCESS_VIOLATION_WRITE

eplgFirefox.dll = ESET

MSVP9DEC.dll = Microsoft Corporation

This is for Sumo's Related Bugs 1521370 RESOLVED FIXED Reproducible tab crashes after update to Windows 10 1809

Product Firefox Release Channel release Version 66.0.1 Build ID 20190322013140 (2019-03-22) OS Windows 10 OS Version 10.0.17763 bp-1152bf52-a4b6-4f4e-829a-cbe850190324 bp-9b899d02-b9e0-4e73-a3ad-b9b170190324 bp-3341e5fd-a479-4aa0-bd94-49ead0190324 Signature: Ndr64pClientInit Crash Reason EXCEPTION_ACCESS_VIOLATION_WRITE eplgFirefox.dll = ESET MSVP9DEC.dll = Microsoft Corporation This is for Sumo's Related Bugs 1521370 RESOLVED FIXED Reproducible tab crashes after update to Windows 10 1809
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FredMcD
  • Top 10 Contributor
4146 solutions 57849 answers

Update ESET. If the problem continues, disable it.

Update ESET. If the problem continues, disable it.
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Question owner

I did update it and I did disable protection and firewall, but the problem still exists. And this problem has only occurred recently (less than 2 weeks), while I'm using the current version of ESET for many years. I cannot also reset my firefox, there are only Refresh and Restart buttons available.

I did update it and I did disable protection and firewall, but the problem still exists. And this problem has only occurred recently (less than 2 weeks), while I'm using the current version of ESET for many years. I cannot also reset my firefox, there are only Refresh and Restart buttons available.
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TyDraniu
  • Top 25 Contributor
291 solutions 1631 answers

This is fixed in FF67. For now you can flip the media.wmf.vp9.enabled preference to prevent crashing.

This is fixed in FF67. For now you can flip the '''media.wmf.vp9.enabled''' preference to prevent crashing.
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Question owner

TyDraniu said

This is fixed in FF67. For now you can flip the media.wmf.vp9.enabled preference to prevent crashing.

Tnx, How should I do it? I'm not familiar with the ((media.wmf.vp9.enabled))

''TyDraniu [[#answer-1208473|said]]'' <blockquote> This is fixed in FF67. For now you can flip the '''media.wmf.vp9.enabled''' preference to prevent crashing. </blockquote> Tnx, How should I do it? I'm not familiar with the ((media.wmf.vp9.enabled))
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FredMcD
  • Top 10 Contributor
4146 solutions 57849 answers

Chosen Solution

Type about:config<enter> in the address bar. If a warning screen comes up, press the I Accept the Risk button. At the top of the screen is a search bar.

Type '''about:config'''<enter> in the address bar. If a warning screen comes up, press the '''I Accept the Risk''' button. At the top of the screen is a search bar.
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Question owner

FredMcD said

Type about:config<enter> in the address bar. If a warning screen comes up, press the I Accept the Risk button. At the top of the screen is a search bar.

Thanks! it is fixed, should I keep it this way or I should do something else for a permanent condition?

''FredMcD [[#answer-1208512|said]]'' <blockquote> Type '''about:config'''<enter> in the address bar. If a warning screen comes up, press the '''I Accept the Risk''' button. At the top of the screen is a search bar. </blockquote> Thanks! it is fixed, should I keep it this way or I should do something else for a permanent condition?
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FredMcD
  • Top 10 Contributor
4146 solutions 57849 answers

That should do it.

That should do it.
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