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Why the correct password for sign in Support can not work properly?

Posted

Actually just now completed the signup of Support community you offered, allow me to check later if ok. Thanks,

Actually just now completed the signup of Support community you offered, allow me to check later if ok. Thanks,

Chosen solution

The support.mozilla.org accounts is separate from the Firefox Accounts system.

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:66.0) Gecko/20100101 Firefox/66.0

More Information

FredMcD
  • Top 10 Contributor
4246 solutions 59404 answers

Is there a problem?

Is there a problem?

Question owner

not settled yet.

not settled yet.
James
  • Moderator
1596 solutions 11248 answers

Chosen Solution

The support.mozilla.org accounts is separate from the Firefox Accounts system.

The support.mozilla.org accounts is separate from the [https://support.mozilla.org/en-US/kb/access-mozilla-services-firefox-account Firefox Accounts] system.
FredMcD
  • Top 10 Contributor
4246 solutions 59404 answers

Is the problem with many websites, some, a few?

Have you checked the stored password? Type about:preferences#security<enter> in the address bar. Look under Logins,

Note: For Firefox 56+ its; about:preferences#privacy Look under Forms & Passwords +++++++++++++++++++++++++++++++ Turn on Remember Logins. To check the passwords you have listed, press Saved Logins.

Press the Exceptions button and see what's inside.


https://support.mozilla.org/en-US/kb/usernames-and-passwords-are-not-saved Usernames and passwords are not saved

https://support.mozilla.org/en-US/kb/fix-login-issues-on-websites-require-passwords Fix login issues on websites that require a username and password

Is the problem with many websites, some, a few? Have you checked the stored password? Type '''about:preferences#security'''<enter> in the address bar. Look under '''Logins, ''' Note: For Firefox 56+ its; '''about:preferences#privacy''' Look under '''Forms & Passwords ''' +++++++++++++++++++++++++++++++ Turn on '''Remember Logins. ''' To check the passwords you have listed, press '''Saved Logins. ''' Press the '''Exceptions''' button and see what's inside. ----------- https://support.mozilla.org/en-US/kb/usernames-and-passwords-are-not-saved Usernames and passwords are not saved https://support.mozilla.org/en-US/kb/fix-login-issues-on-websites-require-passwords Fix login issues on websites that require a username and password

Question owner

James said

The support.mozilla.org accounts is separate from the Firefox Accounts system.
''James [[#answer-1207446|said]]'' <blockquote> The support.mozilla.org accounts is separate from the [https://support.mozilla.org/en-US/kb/access-mozilla-services-firefox-account Firefox Accounts] system. </blockquote>

Question owner

Dear Support team,

Greatly appreciate your soonest and patient reply. Actually the user name for log in to Firefox support community should be not email address. I forgot to key in user name preset instead of the said email address. Now it’s ok.

Best Rgds Kurt Pan

Dear Support team, Greatly appreciate your soonest and patient reply. Actually the user name for log in to Firefox support community should be not email address. I forgot to key in user name preset instead of the said email address. Now it’s ok. Best Rgds Kurt Pan