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Pls Solve: "an error occurred in connection to entitlement.auth.adobe.com" Error d/n exist if use IExplorer. It's not adobe and It's not cpu. It's mozilla.

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I've read other posts seemingly related to this and starting in safe mode and blah, blah. This has to be simple. Step one, what? the menu at the extreme right of the page that looks like an equal sign but with 3 bars? (Options, settings, sync, etc). Then what? This is a setting related to adobe and apparently its flash player, but what to do about it is extremely unclear. Background: Attempting to watch streamed content at major media outlet website, nothing abnormal, not gaming, etc. etc. Anecdotally, this worked before, but I can't prove it. This works just fine in IExplorer except for all its slowness and buffering----meaning, once asking to view live content, once finding and clicking at website on the users cable or satellite provider, the above error does not occur and the next screen one is directed to is that requesting user and password for your cable or satellite account. Once entering that data, poof, up pops the live content. So, bottom line, this isn't adobe (because it 'works' with IE), this isn't the device (because it 'works' via other method), this is a setting somewhere in Mozilla. Please advise.

I've read other posts seemingly related to this and starting in safe mode and blah, blah. This has to be simple. Step one, what? the menu at the extreme right of the page that looks like an equal sign but with 3 bars? (Options, settings, sync, etc). Then what? This is a setting related to adobe and apparently its flash player, but what to do about it is extremely unclear. Background: Attempting to watch streamed content at major media outlet website, nothing abnormal, not gaming, etc. etc. Anecdotally, this worked before, but I can't prove it. This works just fine in IExplorer except for all its slowness and buffering----meaning, once asking to view live content, once finding and clicking at website on the users cable or satellite provider, the above error does not occur and the next screen one is directed to is that requesting user and password for your cable or satellite account. Once entering that data, poof, up pops the live content. So, bottom line, this isn't adobe (because it 'works' with IE), this isn't the device (because it 'works' via other method), this is a setting somewhere in Mozilla. Please advise.

Additional System Details

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  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:66.0) Gecko/20100101 Firefox/66.0

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the-edmeister
  • Top 25 Contributor
  • Moderator
5412 solutions 40316 answers

Adobe supplies different versions of Flash for IE (ActiveX) than it supplies for Firefox (NPAPI), and those different versions of Flash don't work exactly the same. Chrome, Edge, and many other WebKit / Blink based web browsers use a 3rd version of Flash (PPAPI) and work yet again differently than the first two.


Typically this forum "picks up" that Flash is installed for Firefox when a new question thread is started, but your System Details doesn't show Flash. Start by installing Flash for Firefox. https://support.mozilla.org/en-US/kb/install-flash-plugin-view-videos-animations-games

Once Flash is installed, see this: https://support.mozilla.org/en-US/kb/flash-blocklists

Beyond that, see this support article. https://support.mozilla.org/en-US/kb/keep-flash-up-to-date-and-troubleshoot-problems

Adobe supplies different versions of Flash for IE (ActiveX) than it supplies for Firefox (NPAPI), and those different versions of Flash don't work exactly the same. Chrome, Edge, and many other WebKit / Blink based web browsers use a 3rd version of Flash (PPAPI) and work yet again differently than the first two. Typically this forum "picks up" that Flash is installed for Firefox when a new question thread is started, but your System Details doesn't show Flash. Start by installing Flash for Firefox. https://support.mozilla.org/en-US/kb/install-flash-plugin-view-videos-animations-games Once Flash is installed, see this: https://support.mozilla.org/en-US/kb/flash-blocklists Beyond that, see this support article. https://support.mozilla.org/en-US/kb/keep-flash-up-to-date-and-troubleshoot-problems