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links not working in aol mail

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Suddenly the links in aol emails stopped working. Nothing happens when I click on them. I have looked at the help which said to make sure default browser is set (is Firefox), check extensions (I have none) and other stuff I don't understand. What could be wrong? This has worked fine for years! I have Windows 7 Home. Firefox is up to date.

Suddenly the links in aol emails stopped working. Nothing happens when I click on them. I have looked at the help which said to make sure default browser is set (is Firefox), check extensions (I have none) and other stuff I don't understand. What could be wrong? This has worked fine for years! I have Windows 7 Home. Firefox is up to date.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:66.0) Gecko/20100101 Firefox/66.0

More Information

FredMcD
  • Top 10 Contributor
4257 solutions 59604 answers

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

Many site issues can be caused by corrupt cookies or cache. '''Warning ! ! ''' This will log you out of sites you're logged in to. You may also lose any settings for that website. * [https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored Delete cookies to remove the information websites have stored on your computer] {web link} * [https://support.mozilla.org/en-US/kb/how-clear-firefox-cache How to clear the Firefox cache] {web link} If there is still a problem, '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Did this help? While you are in safe mode; Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches. ''[https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration How to disable Hardware Acceleration]'' {web link}
Pj 42 solutions 869 answers

dgalster said

Suddenly the links in AOL emails stopped working. Nothing happens when I click on them...

Appears to be a problem with AOL eMail. Over 94% of the AOL problems are with its eMail system.


~Pj

''dgalster [[#question-1253825|said]]'' <blockquote> Suddenly the links in AOL emails stopped working. Nothing happens when I click on them... </blockquote> Appears to be a problem with [https://istheservicedown.com/problems/aol-america-online AOL eMail]. Over 94% of the AOL problems are with its eMail system. ~Pj