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Amazon prime won't play videos - it says I need to install the latest version of firefox. I am on 60.6.0esr

Posted

I have always watched Amazon Prime videos on Firfox.

When i went to do so recently I was unable to and got a message telling me to install the latest Firefox.

However I am on 60.6.0esr and am told Firefox is up to date

Please help!

I have always watched Amazon Prime videos on Firfox. When i went to do so recently I was unable to and got a message telling me to install the latest Firefox. However I am on 60.6.0esr and am told Firefox is up to date Please help!

Chosen solution

hi BentleyBling, firefox 60.6.0esr is the enterprise version of firefox - though it's technically capable of playing back amazon content, they block it for some reason. i think it's best to just switch to the regular release builds from https://www.mozilla.org/en-US/firefox/all/

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:60.0) Gecko/20100101 Firefox/60.0

More Information

WestEnd
  • Top 10 Contributor
59 solutions 5135 answers

What does the actual screenshot error say? Minus/Blackout private data.

What does the actual screenshot error say? Minus/Blackout private data.
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philipp
  • Top 25 Contributor
  • Moderator
5249 solutions 23215 answers

Chosen Solution

hi BentleyBling, firefox 60.6.0esr is the enterprise version of firefox - though it's technically capable of playing back amazon content, they block it for some reason. i think it's best to just switch to the regular release builds from https://www.mozilla.org/en-US/firefox/all/

hi BentleyBling, firefox 60.6.0esr is the enterprise version of firefox - though it's technically capable of playing back amazon content, they block it for some reason. i think it's best to just switch to the regular release builds from https://www.mozilla.org/en-US/firefox/all/
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Question owner

Thanks Philipp - that has sorted it.

Thanks Philipp - that has sorted it.
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