X
Tap here to go to the mobile version of the site.

Support Forum

This 'Rapport' add on cannot be opened because it appears to be corrupt. What can i do.

Posted

Every time i open firefox i am told to install the Rapport@trusteer.com.xpi add on. I have followed your vidio instructions but when i come to install it i receive the error message This add on cannot be opened because it appears to be corrupt.

Is there anything i can do.

regards

John123

Every time i open firefox i am told to install the Rapport@trusteer.com.xpi add on. I have followed your vidio instructions but when i come to install it i receive the error message This add on cannot be opened because it appears to be corrupt. Is there anything i can do. regards John123
Quote

Additional System Details

Installed Plug-ins

  • Google Update
  • 5.1.50918.0
  • VLC media player Web Plugin
  • Citrix Online App Detector Plugin
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.16
  • Motive Plug-in for Mozilla Browsers
  • Motive Management Plug-in for Mozilla Browsers
  • Intel WebAPI Updater - Installs and updates Intel WebAPIs
  • Inte IPT Web API
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:16.0) Gecko/20100101 Firefox/16.0

More Information

WestEnd
  • Top 25 Contributor
61 solutions 5340 answers

Rapport addon is not a firefox program but separate developer that creates addon for firefox. If you having problem uninstall or removing it you should could the developer for help on how to remove it.

Rapport addon is not a firefox program but separate developer that creates addon for firefox. If you having problem uninstall or removing it you should could the developer for help on how to remove it.
Was this helpful to you? 0
Quote
James
  • Moderator
1593 solutions 11223 answers

jth123 said

Every time i open firefox i am told to install the Rapport@trusteer.com.xpi add on. I have followed your vidio instructions but when i come to install it i receive the error message This add on cannot be opened because it appears to be corrupt. Is there anything i can do.

This is not something that Mozilla or the Firefox web browser insists on it being installed.

https://computing.which.co.uk/hc/en-gb/articles/115005579745-Should-you-use-Trusteer-Rapport-

''jth123 [[#question-1253228|said]]'' <blockquote> Every time i open firefox i am told to install the Rapport@trusteer.com.xpi add on. I have followed your vidio instructions but when i come to install it i receive the error message This add on cannot be opened because it appears to be corrupt. Is there anything i can do. </blockquote> This is not something that Mozilla or the Firefox web browser insists on it being installed. https://computing.which.co.uk/hc/en-gb/articles/115005579745-Should-you-use-Trusteer-Rapport-
Was this helpful to you?
Quote
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.