X
Tap here to go to the mobile version of the site.

Support Forum

History, bookmarks stop working after using Firefox for a while

Posted

I'm running into a frequent problem. After using firefox for an amount of time, my bookmarks and history become "frozen".

The bookmark become kind of "read-only", I can't add, remove, or move any bookmarks at all.

As for history, pressing Ctrl-H still shows the links I visited, but all sites I visited after firefox "freezing" disappears once I restart the browser. All visited links don't change color to deep blue either.

As a result, I need to restart Firefox frequently. What is going on?

I'm running into a frequent problem. After using firefox for an amount of time, my bookmarks and history become "frozen". The bookmark become kind of "read-only", I can't add, remove, or move any bookmarks at all. As for history, pressing Ctrl-H still shows the links I visited, but all sites I visited after firefox "freezing" disappears once I restart the browser. All visited links don't change color to deep blue either. As a result, I need to restart Firefox frequently. What is going on?
Quote

Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:65.0) Gecko/20100101 Firefox/65.0

More Information

FredMcD
  • Top 10 Contributor
4025 solutions 56258 answers

Keep an eye out. Next time:

[v57+] Places Maintenance is built into Firefox.

Type about:support<enter> in the address bar.

You will find Places Database near the bottom. Press the Verify Integrity button.

When done, copy and post the results here.

Keep an eye out. Next time: [v57+] Places Maintenance is built into Firefox. Type '''about:support'''<enter> in the address bar. You will find '''Places Database''' near the bottom. Press the '''Verify Integrity''' button. When done, copy and post the results here.
Was this helpful to you?
Quote

Question owner

I just encountered the problem again. Here's the places maintenance.

> Task: checkIntegrity - Unable to check favicons.sqlite integrity: [Exception... "Could not open connection to C:\Users\James\AppData\Roaming\Mozilla\Firefox\Profiles\4irft6pp.default-1548316427339\favicons.sqlite: 2153971713" nsresult: "0x80630001 (NS_ERROR_STORAGE_BUSY)" location: "JS frame :: resource://gre/modules/Sqlite.jsm :: openConnection/ Task: invalidateCaches - The task queue was cleared by an error in another task. > Task: checkCoherence - The task queue was cleared by an error in another task. > Task: expire - The task queue was cleared by an error in another task. > Task: originFrecencyStats - The task queue was cleared by an error in another task. > Task: vacuum - The task queue was cleared by an error in another task. > Task: stats - The task queue was cleared by an error in another task. > Task: _refreshUI - The task queue was cleared by an error in another task.

I just encountered the problem again. Here's the places maintenance. > Task: checkIntegrity - Unable to check favicons.sqlite integrity: [Exception... "Could not open connection to C:\Users\James\AppData\Roaming\Mozilla\Firefox\Profiles\4irft6pp.default-1548316427339\favicons.sqlite: 2153971713" nsresult: "0x80630001 (NS_ERROR_STORAGE_BUSY)" location: "JS frame :: resource://gre/modules/Sqlite.jsm :: openConnection/</< :: line 992" data: no] > Task: invalidateCaches - The task queue was cleared by an error in another task. > Task: checkCoherence - The task queue was cleared by an error in another task. > Task: expire - The task queue was cleared by an error in another task. > Task: originFrecencyStats - The task queue was cleared by an error in another task. > Task: vacuum - The task queue was cleared by an error in another task. > Task: stats - The task queue was cleared by an error in another task. > Task: _refreshUI - The task queue was cleared by an error in another task.
Was this helpful to you?
Quote

Question owner

In addition, when I try to quit firefox after it "freezes", the crash reporter pops up and prompts me to send the report to mozilla.

In addition, when I try to quit firefox after it "freezes", the crash reporter pops up and prompts me to send the report to mozilla.
Was this helpful to you?
Quote
FredMcD
  • Top 10 Contributor
4025 solutions 56258 answers

Any and every time the browser crashes, please send in the reports. The only way they can fix problems is if they know about them.

As to the maintenance report, some other program seems to be causing a problem by accessing the file.

This is what I want you to do. Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

While still in Safe Mode,

We will now create a backup of your bookmarks. Open the Bookmarks Manager; Press the Alt or F10 key to bring up the toolbar, and select Bookmarks. Hot key is <Control> (Mac=<Command>) <Shift> B.

Once the window is open, at the top of the page, press the button labeled Import and Backup. Select Export Bookmarks To HTML, and follow the prompts and save it to a HTML file. Copy the file to another computer/profile. Repeat the instructions above, BUT select Import Bookmarks From HTML.

https://support.mozilla.org/en-US/kb/restore-bookmarks-from-backup-or-move-them

https://support.mozilla.org/en-US/kb/recover-lost-or-missing-bookmarks

Any and every time the browser crashes, please send in the reports. The only way they can fix problems is if they know about them. As to the maintenance report, some other program seems to be causing a problem by accessing the file. This is what I want you to do. [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? While still in Safe Mode, We will now create a backup of your bookmarks. Open the '''Bookmarks Manager; ''' Press the '''Alt''' or '''F10''' key to bring up the toolbar, and select '''Bookmarks. ''' Hot key is '''<Control> ''(Mac=<Command>)'' <Shift> B. ''' Once the window is open, at the top of the page, press the button labeled ''' Import and Backup. ''' Select '''Export''' '''Bookmarks To HTML, ''' and follow the prompts and save it to a '''HTML''' file. '''Copy''' the file to another computer/profile. Repeat the instructions above, BUT select '''Import Bookmarks''' '''From HTML. ''' https://support.mozilla.org/en-US/kb/restore-bookmarks-from-backup-or-move-them https://support.mozilla.org/en-US/kb/recover-lost-or-missing-bookmarks
Was this helpful to you?
Quote
FredMcD
  • Top 10 Contributor
4025 solutions 56258 answers

Are you using any bookmark or history add-ons or programs?

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Now in the Reply Box on the forum page, do a right-click in the box and select Paste.

This will show us your system details. No Personal Information Is Collected.

Are you using any bookmark or history add-ons or programs? Type '''about:support''' in the address bar and press '''Enter.''' Under the main banner, press the button; '''Copy Text To Clipboard.'''. Now in the Reply Box on the forum page, do a right-click in the box and select '''Paste.''' This will show us your system details. '''No Personal Information Is Collected.'''
Was this helpful to you?
Quote

Question owner

The information is too long, and I am unable to reply with more than 10,000 characters, so I have put the system information in pastebin.

https://pastebin.com/UV9fJNBq

The information is too long, and I am unable to reply with more than 10,000 characters, so I have put the system information in pastebin. https://pastebin.com/UV9fJNBq
Was this helpful to you?
Quote
FredMcD
  • Top 10 Contributor
4025 solutions 56258 answers

That was very good work. Well done.

Name: Firefox Version: 65.0.2 Build ID: 20190225143501 Update Channel: release ++++++++++++++++++++++++++++++++++++++++++++++++ Crash Reports for the Last 3 Days

Report ID: bp-7947e6a1-07f5-4b91-9f6d-383420190315 Submitted: 2 days ago

All Crash Reports (including 1 pending crash in the given time range) Firefox Features


Please submit the pending report and then post the new BP- here.

That was very good work. Well done. Name: Firefox Version: 65.0.2 Build ID: 20190225143501 Update Channel: release ++++++++++++++++++++++++++++++++++++++++++++++++ Crash Reports for the Last 3 Days Report ID: bp-7947e6a1-07f5-4b91-9f6d-383420190315 Submitted: 2 days ago All Crash Reports (including 1 pending crash in the given time range) Firefox Features '''Please submit the pending report and then post the new BP- here.'''
Was this helpful to you?
Quote
FredMcD
  • Top 10 Contributor
4025 solutions 56258 answers

bp-7947e6a1-07f5-4b91-9f6d-383420190315 Signature: AsyncShutdownTimeout | Places Connection shutdown | PlacesUtils read-only connection closing as part of Places shutdown

Crash Reason EXCEPTION_BREAKPOINT

DropboxExt64.16.0.dll = Dropbox

nvwgf2umx.dll = Dwm.exe = Microsoft Desktop Window Manager

inputhost.dll = Microsoft

This is for Sumo's Related Bugs 1402103 RESOLVED DUPLICATE Crash in AsyncShutdownTimeout | Places Connection shutdown | PlacesUtils read-only connection closing as part of Places shutdown

1326309 NEW --- Crash in AsyncShutdownTimeout | places-will-close-connection | PlacesUtils read-only connection closing as part of Places shutdown

bp-7947e6a1-07f5-4b91-9f6d-383420190315 '''Signature:''' AsyncShutdownTimeout | Places Connection shutdown | PlacesUtils read-only connection closing as part of Places shutdown Crash Reason EXCEPTION_BREAKPOINT DropboxExt64.16.0.dll = Dropbox nvwgf2umx.dll = Dwm.exe = Microsoft Desktop Window Manager inputhost.dll = Microsoft This is for Sumo's Related Bugs 1402103 RESOLVED DUPLICATE Crash in AsyncShutdownTimeout | Places Connection shutdown | PlacesUtils read-only connection closing as part of Places shutdown 1326309 NEW --- Crash in AsyncShutdownTimeout | places-will-close-connection | PlacesUtils read-only connection closing as part of Places shutdown
Was this helpful to you?
Quote
FredMcD
  • Top 10 Contributor
4025 solutions 56258 answers

Update Dropbox. If the problem continues, disable it.

Have you tried Firefox Safe Mode?

Update Dropbox. If the problem continues, disable it. Have you tried Firefox Safe Mode?
Was this helpful to you?
Quote
FredMcD
  • Top 10 Contributor
4025 solutions 56258 answers

Have you set Firefox to clear history? This has been causing problems.

Have you set Firefox to clear history? This has been causing problems.
Was this helpful to you?
Quote

Question owner

I have quite a few reports from about:crashes:

bp-3430f6b5-42e1-4177-b326-c2e1d0190317 bp-90b298af-0a3e-477a-a69b-250430190317 bp-43837675-c72e-412d-9ed2-ce0690190317 bp-3b270cf5-7c44-4983-93bb-101f50190317 bp-c65b8d71-65ff-48c0-8d0a-e36890190317 bp-305fdccd-3564-48b7-b756-b573c0190317 bp-7947e6a1-07f5-4b91-9f6d-383420190315 bp-e66b3985-0146-4d9f-8e29-467190190313 bp-403e4943-5eab-4b3a-a85b-0d9e10190305 bp-f0489dc1-1a0b-4808-aede-589bc0190126 bp-e0f716f6-ea36-4ef2-ab12-51b470180822

I was not aware that Dropbox was running, I couldn't find any instance of it in the notifications area, nor task manager. I have just uninstalled Dropbox, and I will continue to use firefox to see if the problem persists.

I have quite a few reports from about:crashes: bp-3430f6b5-42e1-4177-b326-c2e1d0190317 bp-90b298af-0a3e-477a-a69b-250430190317 bp-43837675-c72e-412d-9ed2-ce0690190317 bp-3b270cf5-7c44-4983-93bb-101f50190317 bp-c65b8d71-65ff-48c0-8d0a-e36890190317 bp-305fdccd-3564-48b7-b756-b573c0190317 bp-7947e6a1-07f5-4b91-9f6d-383420190315 bp-e66b3985-0146-4d9f-8e29-467190190313 bp-403e4943-5eab-4b3a-a85b-0d9e10190305 bp-f0489dc1-1a0b-4808-aede-589bc0190126 bp-e0f716f6-ea36-4ef2-ab12-51b470180822 I was not aware that Dropbox was running, I couldn't find any instance of it in the notifications area, nor task manager. I have just uninstalled Dropbox, and I will continue to use firefox to see if the problem persists.
Was this helpful to you?
Quote

Question owner

I have not set firefox to clear history, it is on "remember history" right now.

I have not set firefox to clear history, it is on "remember history" right now.
Was this helpful to you?
Quote
FredMcD
  • Top 10 Contributor
4025 solutions 56258 answers

Many of the reports are too old to be useful.

bp-c65b8d71-65ff-48c0-8d0a-e36890190317 bp-e66b3985-0146-4d9f-8e29-467190190313 bp-403e4943-5eab-4b3a-a85b-0d9e10190305 bp-f0489dc1-1a0b-4808-aede-589bc0190126

Signature: AsyncShutdownTimeout | Places Connection shutdown | PlacesUtils read-only connection closing as part of Places shutdown


Same as the report posted above I called for more help

Many of the reports are too old to be useful. bp-c65b8d71-65ff-48c0-8d0a-e36890190317 bp-e66b3985-0146-4d9f-8e29-467190190313 bp-403e4943-5eab-4b3a-a85b-0d9e10190305 bp-f0489dc1-1a0b-4808-aede-589bc0190126 Signature: AsyncShutdownTimeout | Places Connection shutdown | PlacesUtils read-only connection closing as part of Places shutdown --------------- Same as the report posted above I called for more help
Was this helpful to you?
Quote
FredMcD
  • Top 10 Contributor
4025 solutions 56258 answers

FredMcD said

Have you tried Firefox Safe Mode?
''FredMcD [[#answer-1205700|said]]'' <blockquote> Have you tried Firefox Safe Mode? </blockquote>
Was this helpful to you?
Quote

Question owner

I am testing with safe mode now, but it may take a day or two for the problem to appear.

I am testing with safe mode now, but it may take a day or two for the problem to appear.
Was this helpful to you?
Quote

Question owner

It's been a few days, and it seems that the problem does not occur in safe mode anymore, could be due to uninstalling Dropbox. I'll switch back to regular Firefox to see if the problem remains

It's been a few days, and it seems that the problem does not occur in safe mode anymore, could be due to uninstalling Dropbox. I'll switch back to regular Firefox to see if the problem remains
Was this helpful to you?
Quote

Question owner

The problem is partly unsolved still. Bookmarking seems to work now, but history still freezes after a certain point. Upon quitting Firefox, there is no crash dialogue, so I can't report the issue. I will verify integrity once I encounter the problem again.

The problem is partly unsolved still. Bookmarking seems to work now, but history still freezes after a certain point. Upon quitting Firefox, there is no crash dialogue, so I can't report the issue. I will verify integrity once I encounter the problem again.
Was this helpful to you?
Quote

Question owner

I just encountered the problem again. I have been keeping an eye on the history tab. While my visits are recorded on the history tab, Firefox doesn't act like I visited these sites at all. Visited links remain light blue, pages I visited do not get suggested while typing on the address bar. Here's the places maintenance.

> Task: checkIntegrity - Unable to check favicons.sqlite integrity: [Exception... "Could not open connection to C:\Users\James\AppData\Roaming\Mozilla\Firefox\Profiles\4irft6pp.default-1548316427339\favicons.sqlite: 2153971713" nsresult: "0x80630001 (NS_ERROR_STORAGE_BUSY)" location: "JS frame :: resource://gre/modules/Sqlite.jsm :: openConnection/ Task: invalidateCaches - The task queue was cleared by an error in another task. > Task: checkCoherence - The task queue was cleared by an error in another task. > Task: expire - The task queue was cleared by an error in another task. > Task: originFrecencyStats - The task queue was cleared by an error in another task. > Task: vacuum - The task queue was cleared by an error in another task. > Task: stats - The task queue was cleared by an error in another task. > Task: _refreshUI - The task queue was cleared by an error in another task.

I still haven't closed Firefox yet, do tell me what I can do to provide more technical information.

I just encountered the problem again. I have been keeping an eye on the history tab. While my visits are recorded on the history tab, Firefox doesn't act like I visited these sites at all. Visited links remain light blue, pages I visited do not get suggested while typing on the address bar. Here's the places maintenance. > Task: checkIntegrity - Unable to check favicons.sqlite integrity: [Exception... "Could not open connection to C:\Users\James\AppData\Roaming\Mozilla\Firefox\Profiles\4irft6pp.default-1548316427339\favicons.sqlite: 2153971713" nsresult: "0x80630001 (NS_ERROR_STORAGE_BUSY)" location: "JS frame :: resource://gre/modules/Sqlite.jsm :: openConnection/</< :: line 985" data: no] > Task: invalidateCaches - The task queue was cleared by an error in another task. > Task: checkCoherence - The task queue was cleared by an error in another task. > Task: expire - The task queue was cleared by an error in another task. > Task: originFrecencyStats - The task queue was cleared by an error in another task. > Task: vacuum - The task queue was cleared by an error in another task. > Task: stats - The task queue was cleared by an error in another task. > Task: _refreshUI - The task queue was cleared by an error in another task. I still haven't closed Firefox yet, do tell me what I can do to provide more technical information.
Was this helpful to you?
Quote

Question owner

Nevermind, closed firefox. Crash report: bp-fd2984fa-ce7f-45fb-9f15-b1de50190401

I searched for "handle or dll substring" with process explorer, and firefox was the only process using the places.sqlite file. Not sure if this is useful information.

Nevermind, closed firefox. Crash report: bp-fd2984fa-ce7f-45fb-9f15-b1de50190401 I searched for "handle or dll substring" with process explorer, and firefox was the only process using the places.sqlite file. Not sure if this is useful information.
Was this helpful to you?
Quote
FredMcD
  • Top 10 Contributor
4025 solutions 56258 answers

Product Firefox Release Channel release Version 66.0.1 Build ID 20190322013140 (2019-03-22)

https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version 66.0.2 March 27, 2019


bp-fd2984fa-ce7f-45fb-9f15-b1de50190401 Signature: AsyncShutdownTimeout | Places Connection shutdown | PlacesUtils read-only connection closing as part of Places shutdown

Crash Reason EXCEPTION_BREAKPOINT

nvwgf2umx_cfg.dll = NVIDIA D3D10 drivers = NVIDIA Corporation

This is for Sumo's Related Bugs 1402103 RESOLVED DUPLICATE Crash in AsyncShutdownTimeout | Places Connection shutdown | PlacesUtils read-only connection closing as part of Places shutdown

1326309 NEW --- Crash in AsyncShutdownTimeout | places-will-close-connection | PlacesUtils read-only connection closing as part of Places shutdown

Product Firefox Release Channel release Version 66.0.1 Build ID 20190322013140 (2019-03-22) https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version '''66.0.2''' March 27, 2019 ---------------- bp-fd2984fa-ce7f-45fb-9f15-b1de50190401 Signature: AsyncShutdownTimeout | Places Connection shutdown | PlacesUtils read-only connection closing as part of Places shutdown Crash Reason EXCEPTION_BREAKPOINT nvwgf2umx_cfg.dll = NVIDIA D3D10 drivers = NVIDIA Corporation This is for Sumo's Related Bugs 1402103 RESOLVED DUPLICATE Crash in AsyncShutdownTimeout | Places Connection shutdown | PlacesUtils read-only connection closing as part of Places shutdown 1326309 NEW --- Crash in AsyncShutdownTimeout | places-will-close-connection | PlacesUtils read-only connection closing as part of Places shutdown
Was this helpful to you?
Quote
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.