X
Tap here to go to the mobile version of the site.

Support Forum

Dual Factor errors

RW
Posted

Dual factor is messed up I don’t have my recovery code. Need it turned of so I can login and reset? How do I get that done?

Dual factor is messed up I don’t have my recovery code. Need it turned of so I can login and reset? How do I get that done?

Chosen solution

See:

If you do not have recovery codes hat work or otherwise aren't able to connect to the Firefox account then reset the Firefox Sync password to see if that gives access to the account and disable two factor authentication on the Settings page. You may have to try this more than once to be able to disable 2FA. You need a fresh login to the accounts.firefox.com website to be able to disable Two-Factor authentication and possibly setup 2FA properly.

Read this answer in context 0

Additional System Details

Application

  • User Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 12_2 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.1 Mobile/15E148 Safari/604.1

More Information

Seburo
  • Top 10 Contributor
  • Moderator
747 solutions 5476 answers

Helpful Reply

Hi

I am sorry, but without your two factor token or your recovery codes, you will not be able to access your Firefox account. For the benefit of your security and privacy, we do not have any way to access your account.

Hi I am sorry, but without your two factor token or your recovery codes, you will not be able to access your Firefox account. For the benefit of your security and privacy, we do not have any way to access your account.
cor-el
  • Top 10 Contributor
  • Moderator
17424 solutions 157439 answers

Chosen Solution

See:

If you do not have recovery codes hat work or otherwise aren't able to connect to the Firefox account then reset the Firefox Sync password to see if that gives access to the account and disable two factor authentication on the Settings page. You may have to try this more than once to be able to disable 2FA. You need a fresh login to the accounts.firefox.com website to be able to disable Two-Factor authentication and possibly setup 2FA properly.

See: *[[/questions/1226620]] I forget recovery and security code If you do not have recovery codes hat work or otherwise aren't able to connect to the Firefox account then reset the Firefox Sync password to see if that gives access to the account and disable two factor authentication on the Settings page. You may have to try this more than once to be able to disable 2FA. You need a fresh login to the accounts.firefox.com website to be able to disable Two-Factor authentication and possibly setup 2FA properly. *https://accounts.firefox.com/signin *https://accounts.firefox.com/settings