Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I suddenly can't use the Search button at ancestry.com and it works fine with Google chrome

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

ConnieNorheim
ConnieNorheim
more options

I am unable to search any of the records at ancestry.com, which I've done for years. I cleared the cookies/cache. I don't get an error message, when I fill in the form and then choose Search nothing happens. When I use Google Crome it works fine. My Firefox says it's up to date and current

I am unable to search any of the records at ancestry.com, which I've done for years. I cleared the cookies/cache. I don't get an error message, when I fill in the form and then choose Search nothing happens. When I use Google Crome it works fine. My Firefox says it's up to date and current

Chosen solution

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Read this answer in context 👍 1

All Replies (3)

FredMcD
FredMcD
more options

Chosen Solution

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

ConnieNorheim
ConnieNorheim Question owner
more options

Thank you, the problem was solved when I shut off the hardware acceleration. I think I'll just leave that shut off until I see what else doesn't work.

FredMcD
FredMcD
more options

Glad to help. Safe Surfing.