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I suddenly can't use the Search button at ancestry.com and it works fine with Google chrome

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I am unable to search any of the records at ancestry.com, which I've done for years. I cleared the cookies/cache. I don't get an error message, when I fill in the form and then choose Search nothing happens. When I use Google Crome it works fine. My Firefox says it's up to date and current

I am unable to search any of the records at ancestry.com, which I've done for years. I cleared the cookies/cache. I don't get an error message, when I fill in the form and then choose Search nothing happens. When I use Google Crome it works fine. My Firefox says it's up to date and current

Chosen solution

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

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  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:65.0) Gecko/20100101 Firefox/65.0

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FredMcD
  • Top 10 Contributor
4194 solutions 58530 answers

Chosen Solution

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?
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Question owner

Thank you, the problem was solved when I shut off the hardware acceleration. I think I'll just leave that shut off until I see what else doesn't work.

Thank you, the problem was solved when I shut off the hardware acceleration. I think I'll just leave that shut off until I see what else doesn't work.
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FredMcD
  • Top 10 Contributor
4194 solutions 58530 answers

Glad to help. Safe Surfing.

Glad to help. Safe Surfing.
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