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Firefox keeps looking to update, then hangs for several minutes

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I open a new page, Firefox in Windows 10 hangs looking for an update for several minutes. Then reports Firefox is up to date. A few minutes later, same thing. How do I stop Firefox from looking to update. Options seems to offer a choice but won't accept the change. Thanks.

I open a new page, Firefox in Windows 10 hangs looking for an update for several minutes. Then reports Firefox is up to date. A few minutes later, same thing. How do I stop Firefox from looking to update. Options seems to offer a choice but won't accept the change. Thanks.
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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:65.0) Gecko/20100101 Firefox/65.0

More Information

FredMcD
  • Top 10 Contributor
3976 solutions 55373 answers

Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Let’s do a full clean re-install; [http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems] {web link} Save the file. Then '''Close Firefox. ''' Using your file browser, open the '''Programs Folder''' on your computer. '''Windows: ''' C:\Program Files C:\Program Files (x86) '''Note:''' Check Both Folders '''Mac: ''' Open the ''' "Applications" ''' folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac '''Linux: ''' Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any '''Mozilla''' or '''Firefox''' program folders. Do not remove the '''Mozilla Thunderbird''' folder if there is one. '''Do Not''' remove any profile folders. After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your '''Computer''' in safe mode and try again. http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia
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Question owner

Without a re-install, is it possible to change a value in about:config to stop the automatic search for updates?

Without a re-install, is it possible to change a value in about:config to stop the automatic search for updates?
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FredMcD
  • Top 10 Contributor
3976 solutions 55373 answers

How do you completely turn off update checks in Firefox 64? You can use a policies.json file to disable updates for all users. https://github.com/mozilla/policy-templates/blob/master/README.md

How do you completely turn off update checks in Firefox 64? You can use a policies.json file to disable updates for all users. https://github.com/mozilla/policy-templates/blob/master/README.md
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Question owner

FredMcD [[#answer-1203666|"Let’s do a full clean re-install"

I really appreciate the help but this turned out to be a disaster. After following the instructions, the laptop froze and would not restart as these directions caused unexpected registry changes. 4 1/2 hrs. later with tech support required a complete new install of Windows 10. Day 2, continuing the updates to Windows 10. All of this just trying to get Firefox to stop automatically looking for updates! I'm glad my files were backed up.

''FredMcD [[#answer-1203666|"Let’s do a full clean re-install" I really appreciate the help but this turned out to be a disaster. After following the instructions, the laptop froze and would not restart as these directions caused unexpected registry changes. 4 1/2 hrs. later with tech support required a complete new install of Windows 10. Day 2, continuing the updates to Windows 10. All of this just trying to get Firefox to stop automatically looking for updates! I'm glad my files were backed up.
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FredMcD
  • Top 10 Contributor
3976 solutions 55373 answers

Sorry about that  :-( I never heard of that kind of problem for just cleaning the registry.

Sorry about that :-( I never heard of that kind of problem for just cleaning the registry.
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