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Online Films Won't Play

  • 26 replies
  • 1 has this problem
  • 64 views
  • Last reply by cor-el

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Hi Everyone, I took out a subscription with the British Film Institute (https://player.bfi.org.uk/subscription)

After registering without difficulty, I found I could only play the "Free" films and not those available on subscription.

BFI Support seem to think it is something to do with a conflict of privacy/security settings and I wondered if anyone had come across anything similar -- or had any good ideas for resolving it?

I am running F/F Quantum 65.0.2 as my main browser, with DuckDuckGo Privacy Essentials, AdBlock and AdBlock Plus.

I have "whitelisted" the BFI site in DuckDuckGo but it has made no difference.

Thanks,

Ian

All Replies (6)

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Hi Pj, Thanks for the suggestion -- but it made no difference at all.

I sent the last update to BFI Tech Support on the 6th and, based on their previous performance, would have expected their reply by now, but nothing.

I shall send them a "chaser" and see if that gees them up any.

Ironically though, I had an email from their organisation to tell me my Free Trial would run out on the 12th March !!! Ian

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I'm expecting an email from BFI some time next week (explained the problem and asked them to look into it).

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I have a "step-by-step plus screen-shots" dialogue with BFI, ongoing since 26th February, and sent a "chaser" earlier today.

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Hi Everyone,

I'd hate anyone to think I had just walked away from this, because I haven't ---- BFI Tech Support just dried up with their responses, leaving questions unanswered. There was no apparent reason for this, so I have sent an enquiring email to their CEO (Amanda Nevill) to see if she can throw any light on the subject - but no response from her yet either !!! I'll be back as soon as -- !!

Ian

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IanGreen said

I noticed on their site it says:

For a PC: Windows 8 or higher.

They may not be officially supporting Windows-7. (Win-7 will no longer deliver Security or any other Updates in Jan 2020... unless you pay for extended support.)

I would suggest you not just 'Disable', but UnInstall the IDM Integration Module. Maybe the BFI site won't playback anything if it 'detects' anything appearing to be a Download Manager type of program.

Otherwise, I suggest Disabling the WideVine Plug-In Module. Close FF and restart. Then if that doesn't work, Enable it, close FF and restart it.


[Image links removed by moderator. Please read Forum rules and guidelines, thanks.]

Modified by Chris Ilias

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You can check the Web Console for media related warnings an d error messages.

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