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Firefox crashes rather randomly

  • 10 replies
  • 1 has this problem
  • 17 views
  • Last reply by FredMcD

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I clean-installed Mojave on my iMac (late 2014) last month. Since then, Firefox crashes often on very random moments, but rather during relatively demanding tasks (such as playing YouTube video or uploading to Dropbox). I assume you want any of the crash reports, but please tell me how to first.

All Replies (10)

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Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

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FredMcD said

Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there? While still in Safe Mode, In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them. The crash report is several pages of data. We need the report numbers to see the whole report. Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.
aboutcrashesFx57
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

It says that there haven't been sent any crash reports?

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What about unsent?

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There really seems to be none. No reports at all?

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Were there any problems using Firefox in Safe Mode?

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So far it's doing fine. I only use two plug-ins in regular mode: Video Downloadhelper and Adblocker Plus.

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https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version 65.0.2 February 28, 2019

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I don't! I'm currently running 65.0.1 (64-bits) (copied it from the About-screen). I don't see the option to update? It tells me I'm running the latest version.

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I just manually updated to 65.0.2 (64-bits). :)

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Keep us posted.