X
Tap here to go to the mobile version of the site.

Support Forum

FF downloads have wrong file name (string of random characters) and no file extension, and fail on some websites

Posted

This has started happening recently - in the last couple of months maybe - I guess after a FF update. The file name comes up as something like "ahdkgirbivnson2knk5nkvl6olj7jdndpgjbdf" with no file extension. If I go ahead and download/save the file, it ends up as a stunted file (234kB text edit file, for example, for what should be a 51MB .zip file). I'm gonna have to use Safari for the time being - too annoying! Same download on Safari works 100% fine.

This has started happening recently - in the last couple of months maybe - I guess after a FF update. The file name comes up as something like "ahdkgirbivnson2knk5nkvl6olj7jdndpgjbdf" with no file extension. If I go ahead and download/save the file, it ends up as a stunted file (234kB text edit file, for example, for what should be a 51MB .zip file). I'm gonna have to use Safari for the time being - too annoying! Same download on Safari works 100% fine.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • Firefox 65.0.1
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.12; rv:65.0) Gecko/20100101 Firefox/65.0
  • Support URL: https://support.mozilla.org/1/firefox/65.0.1/Darwin/en-US/

Extensions

  • Adblock Plus - free ad blocker 3.4.3 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Free Download Manager 3.0.27 (fdm_ffext2@freedownloadmanager.org)
  • Google™ Translator Lite 0.2.8 (jid1-f3mYMbCpz2AZYl@jetpack)
  • Startpage.com — Private Search Engine 1.1.3 ({20fc2e06-e3e4-4b2b-812b-ab431220cada})
  • Strict Pop-up Blocker 0.6 (jid1-P34HaABBBpOerQ@jetpack)
  • DownThemAll! 3.0.8 ({DDC359D1-844A-42a7-9AA1-88A850A938A8}) (Inactive)
  • Folx 3.1-signed.1-signed (Folx3@eltima.com) (Inactive)
  • Searchme 3.6.0.5 (searchme@mybrowserbar.com) (Inactive)
  • Slick Savings 3.8 ({84977DE9-1026-4508-B9A7-9116BDAAB098}) (Inactive)
  • TimeTracker 1.2.5 (timetrack@usablehack.com) (Inactive)
  • Translate This! 3.5.1 (jid0-k75TfRGfOXPHfEZmJ9cKu5eCgLc@jetpack) (Inactive)
  • Video DownloadHelper 7.3.5 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x6898
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x1002
  • contentUsesTiling: True
  • crashGuards: []
  • driverDate:
  • driverVersion:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'OpenGL Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OPENGL_COMPOSITING'}, {u'status': u'opt-in', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}], u'name': u'WEBRENDER'}, {u'status': u'blocked', u'description': u'WebRender qualified', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked', u'message': u'No qualified hardware', u'type': u'env'}], u'name': u'WEBRENDER_QUALIFIED'}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}]}
  • info: {u'TileHeight': 512, u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'ApzAutoscrollInput': 1, u'AzureFallbackCanvasBackend': u'none', u'TileWidth': 512, u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureContentBackend': u'skia'}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 4
  • usesTiling: True
  • webgl1DriverExtensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_mirror_clamp GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_texture_compression_rgtc EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: ATI Technologies Inc. -- ATI Radeon HD 5870 OpenGL Engine
  • webgl1Version: 4.1 ATI-1.54.1
  • webgl1WSIInfo: CGL
  • webgl2DriverExtensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_mirror_clamp GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_compression_rgtc EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: ATI Technologies Inc. -- ATI Radeon HD 5870 OpenGL Engine
  • webgl2Version: 4.1 ATI-1.54.1
  • webgl2WSIInfo: CGL
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL
  • windowUsingAdvancedLayers: False

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4248 solutions 59418 answers

Are you using the Download Manager in Firefox, or are you using the Free Download Manager?

Are you using the Download Manager in Firefox, or are you using the Free Download Manager?

Question owner

Hello! Thank you for the swift reply! This is using the normal FF download process - not a download manager.

Hello! Thank you for the swift reply! This is using the normal FF download process - not a download manager.
WestEnd
  • Top 25 Contributor
60 solutions 5379 answers

I've seen that happen when using a downloader program on particular some sites doing that so that you click "cancel" and then they provide the correct download link. This happens when one uses a downloader program of which the sites detects and does this to prevent the use of "downloader programs".

I've seen that happen when using a downloader program on particular some sites doing that so that you click "cancel" and then they provide the correct download link. This happens when one uses a downloader program of which the sites detects and does this to prevent the use of "downloader programs".

Question owner

HI. Thank you for your input here. On the website I am currently using to test this problem, if I press "cancel" it simply cancels the download and returns to the download page - instead of offering me an alternative download link.

HI. Thank you for your input here. On the website I am currently using to test this problem, if I press "cancel" it simply cancels the download and returns to the download page - instead of offering me an alternative download link.

Modified by kevaquarian

WestEnd
  • Top 25 Contributor
60 solutions 5379 answers

Can you provide the site?

Can you provide the site?

Question owner

Hello again - thanks for sticking with me on this one - much appreciated! The site is: https://www.samplemagic.com/

However, the download I am using to repeat the problem is a "logged in" account download of a product I have bought. As such, I'm not sure how useful the site URL will be?

I think you can sign up for a free account and then download a free demo of a plugin instrument called "Bloq", from the same page within an account, that I am using for this test. I wouldn't expect you to go those lengths to explore this issue though!

Thanks again.

Kev

Hello again - thanks for sticking with me on this one - much appreciated! The site is: https://www.samplemagic.com/ However, the download I am using to repeat the problem is a "logged in" account download of a product I have bought. As such, I'm not sure how useful the site URL will be? I think you can sign up for a free account and then download a free demo of a plugin instrument called "Bloq", from the same page within an account, that I am using for this test. I wouldn't expect you to go those lengths to explore this issue though! Thanks again. Kev

Modified by cor-el

Question owner

That last reply has gone into some weird kind of formatting - I tried to edit it, but it remains weird. Sorry!

That last reply has gone into some weird kind of formatting - I tried to edit it, but it remains weird. Sorry!
jscher2000
  • Top 10 Contributor
8696 solutions 71081 answers

Hi Kev, the forum software will treat a line as unwrappable if it starts with a space.

More generally, if you add a .txt file extension to the small download, does the file contain an error message of some kind? Or maybe it's a .html file?

Hi Kev, the forum software will treat a line as unwrappable if it starts with a space. More generally, if you add a .txt file extension to the small download, does the file contain an error message of some kind? Or maybe it's a .html file?

Question owner

jscher2000 said

Hi Kev, the forum software will treat a line as unwrappable if it starts with a space. More generally, if you add a .txt file extension to the small download, does the file contain an error message of some kind? Or maybe it's a .html file?

Well spotted! Thanks for the tip-off - I didn't notice that space there.

The download is about 60MB I think. I can try the .txt thing but not sure what will happen. I have had some success previously by guessing what kind of file it is, and then making a new name and adding the "suspected" file type extension. I don't think this worked with this current download I'm using for testing though. I'v e never seen this behaviour before - I've been on FF for over 10 years.

''jscher2000 [[#answer-1202388|said]]'' <blockquote> Hi Kev, the forum software will treat a line as unwrappable if it starts with a space. More generally, if you add a .txt file extension to the small download, does the file contain an error message of some kind? Or maybe it's a .html file? </blockquote> Well spotted! Thanks for the tip-off - I didn't notice that space there. The download is about 60MB I think. I can try the .txt thing but not sure what will happen. I have had some success previously by guessing what kind of file it is, and then making a new name and adding the "suspected" file type extension. I don't think this worked with this current download I'm using for testing though. I'v e never seen this behaviour before - I've been on FF for over 10 years.
FredMcD
  • Top 10 Contributor
4248 solutions 59418 answers

This download manager works separately from the browser. The browser tells it what to download, and off it goes.

http://www.freedownloadmanager.org It is a powerful modern download accelerator and organizer for Windows and Mac.

This download manager works separately from the browser. The browser tells it what to download, and off it goes. http://www.freedownloadmanager.org It is a powerful modern download accelerator and organizer for Windows and Mac.

Question owner

Thanks. I think I have this add-on installed in FF but I hesitate to use it with some websites as some download managers screw up the "downloads available" count for sample libraries from developers. I'll try it with this site though, as I haven't tried it so far.

Thanks. I think I have this add-on installed in FF but I hesitate to use it with some websites as some download managers screw up the "downloads available" count for sample libraries from developers. I'll try it with this site though, as I haven't tried it so far.