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Firefox crashes on many different websites

Posted

Firefox couldnt play some Youtube video at first. Then it crashes randomly while browsing different websites. Here is my latest crash report: https://crash-stats.mozilla.com/report/index/5bf3336f-6c84-426b-8bd0-f47ae0190228

I've tried to reinstalled Firefox many times but nothing works. Tried Safemode but it didnt help either :( .

Firefox couldnt play some Youtube video at first. Then it crashes randomly while browsing different websites. Here is my latest crash report: https://crash-stats.mozilla.com/report/index/5bf3336f-6c84-426b-8bd0-f47ae0190228 I've tried to reinstalled Firefox many times but nothing works. Tried Safemode but it didnt help either :( .

Chosen solution

hi LNSWE, unfortunately this kind of issue is a problem for users of windows N editions after the update to windows 10 1809 & installing the media feature pack.

this would be a workaround to avoid the tab crashes: enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named media.wmf.vp9.enabled. double-click it and change its value to false, then restart firefox once.

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Additional System Details

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  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/72.0.3626.119 Safari/537.36

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philipp
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5291 solutions 23384 answers

Chosen Solution

hi LNSWE, unfortunately this kind of issue is a problem for users of windows N editions after the update to windows 10 1809 & installing the media feature pack.

this would be a workaround to avoid the tab crashes: enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named media.wmf.vp9.enabled. double-click it and change its value to false, then restart firefox once.

hi LNSWE, unfortunately this kind of issue is a problem for users of windows N editions after the update to windows 10 1809 & installing the media feature pack. this would be a workaround to avoid the tab crashes: enter '''about:config''' into the firefox address bar (confirm the info message in case it shows up) & search for the preference named '''media.wmf.vp9.enabled'''. double-click it and change its value to '''false''', then restart firefox once.

Question owner

Thank you for the quick response. Your solution works. Much appreciated, Philipp.

Thank you for the quick response. Your solution works. Much appreciated, Philipp.
philipp
  • Top 25 Contributor
  • Moderator
5291 solutions 23384 answers

you're very welcome :))

you're very welcome :))