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How do I remove malware/virus?

  • 2 replies
  • 1 has this problem
  • 12 views
  • Last reply by FredMcD

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When I click on a link for Amazon I get a window that tells me that it is from MicroSoft and my computer has a virus that if I don't click on their link my computer will be destroyed, or words to that effect. I use Task Manager to exit the browser. This just started: It happens when I try to access Amazon. No other web site is affected with this, and only Fire Fox. IE and Edge are not affected with this virus/malware or what ever it is.

Attached is a screenshot of the web page in question.
Please advise.
Bob Burns
Attached screenshots

All Replies (2)

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This is a common Microsoft support scam. The chances are, you don't have a virus on your PC.

I would recommend just ignoring these kinds of scams and at minimum, keep up to date with security releases and patches from Microsoft. It's also a good idea if you haven't already, install an antivirus software that also blocks malicious sites such as bitdefender or norton.

If you want to go one step further, you can report the website to Microsoft here.

Hope this helps.

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Just in case you were infected, Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.


. Whenever you get a message / popup like that;

DO NOT USE ANY OF THE PROVIDED LINKS OR ANY PHONE NUMBERS ! !

Such messages are only Spam that could lead you to Fake Support. Not only can they damage or hack your system, they charge you to do so.

You can report such a site at; Google Report Phishing Page {web link} which is the same when done while on site by going to Help > Report Web Forgery

Help us safeguard Mozilla’s trademarks by reporting misuse {web link}