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Firefox crashes on startup

Posted

Hi,

I’m having an issue where my Mozilla browser keeps crashing upon startup.

I repaired Mozilla a few moments ago, created an account, imported my bookmarks from Chrome web browser, added two extensions (TrueKey and McAfee WebAdvisor), tweeked a few parameters concerning default pages, sync options between devices and closed Mozilla. Then, I tryed reopening it, Mozilla displayed itself for a second then crashed. Tried booting it in SafeMode but to no avail, same thing happens.

Here is the crash ID: bp-a0ba91ad-cfc2-40a5-9c5d-8750c0190226

If someone can help me understand what is causing this, I would appreciate it

Thanks in advance!

Rylan H.

Hi, I’m having an issue where my Mozilla browser keeps crashing upon startup. I repaired Mozilla a few moments ago, created an account, imported my bookmarks from Chrome web browser, added two extensions (TrueKey and McAfee WebAdvisor), tweeked a few parameters concerning default pages, sync options between devices and closed Mozilla. Then, I tryed reopening it, Mozilla displayed itself for a second then crashed. Tried booting it in SafeMode but to no avail, same thing happens. Here is the crash ID: bp-a0ba91ad-cfc2-40a5-9c5d-8750c0190226 If someone can help me understand what is causing this, I would appreciate it Thanks in advance! Rylan H.

Modified by Rylan H.

Chosen solution

hi rylan, this problem usually arises when you downgraded to an older version of the browser but kept the same firefox profile (that stores all your settings, customizations etc).

to solve the problem it should be enough to download and install a current version of firefox again: https://www.mozilla.org/en-US/firefox/all/

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Additional System Details

Installed Plug-ins

-TrueKey -McAfee WebAdvisor

Application

  • User Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 12_1_4 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) FxiOS/15.0b13894 Mobile/16D57 Safari/605.1.15

More Information

philipp
  • Top 25 Contributor
  • Moderator
5280 solutions 23329 answers

Chosen Solution

hi rylan, this problem usually arises when you downgraded to an older version of the browser but kept the same firefox profile (that stores all your settings, customizations etc).

to solve the problem it should be enough to download and install a current version of firefox again: https://www.mozilla.org/en-US/firefox/all/

hi rylan, this problem usually arises when you downgraded to an older version of the browser but kept the same firefox profile (that stores all your settings, customizations etc). to solve the problem it should be enough to download and install a current version of firefox again: https://www.mozilla.org/en-US/firefox/all/
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Question owner

Thank you philipp for your answer

I uninstalled and reinstalled the browser and I believe that works fine now.

Thanks again!

Thank you philipp for your answer I uninstalled and reinstalled the browser and I believe that works fine now. Thanks again!
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