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Why is my firefox crashing?

  • 1 reply
  • 1 has this problem
  • Last reply by FredMcD

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I am trying to take an exam through Canvas and I need to record a media but as soon as i press the record button, it takes me to my home screen and tells me Firefox has crashed.

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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support