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Firefox crashes

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On a Windows Server 2012 R2 after upgrading from version 56 to 60.5.1 ESR firefox immediately crashes with the message "Gah. Your tab just crashed." Unfortunately this is on a Server with no Internet connection so I can't submit a crash report. I've tried re-installing after removing all traces from the file system and registry. I've tried with a new profile and also running in safe mode.

On a Windows Server 2012 R2 after upgrading from version 56 to 60.5.1 ESR firefox immediately crashes with the message "Gah. Your tab just crashed." Unfortunately this is on a Server with no Internet connection so I can't submit a crash report. I've tried re-installing after removing all traces from the file system and registry. I've tried with a new profile and also running in safe mode.

Chosen solution

does it make a difference when you disable multiprocess-mode in firefox?

enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named browser.tabs.remote.autostart. double-click it, change its value to false and restart the browser once. (if you can't get into about:config in case it's crashing too, try to edit the prefs.js file inside the firefox profile folder accordingly).

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Additional System Details

Installed Plug-ins

None

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/71.0.3578.98 Safari/537.36

More Information

Application Basics
------------------
Name: Firefox
Version: 60.5.1esr
Build ID: 20190211182645
Update Channel: esr
User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:60.0) Gecko/20100101 Firefox/60.0
OS: Windows_NT 6.3
Multiprocess Windows: 1/1 (Enabled by default)
Web Content Processes: 0/1
Stylo: content = true (enabled by default), chrome = true (enabled by default)
Enterprise Policies: Inactive
Google Key: Found
Mozilla Location Service Key: Found
Safe Mode: false
Crash Reports for the Last 3 Days
---------------------------------
All Crash Reports (including 31 pending crashes in the given time range)
Firefox Features
----------------
Name: Activity Stream
Version: 2018.04.20.1103-b3b95672
ID: activity-stream@mozilla.org
Name: Application Update Service Helper
Version: 2.0
ID: aushelper@mozilla.org
Name: Firefox ESR configurer for OLDJAWS screen reader
Version: 1.2
ID: jaws-esr@mozilla.org
Name: Firefox Screenshots
Version: 30.1.0
ID: screenshots@mozilla.org
Name: Follow-on Search Telemetry
Version: 0.9.6
ID: followonsearch@mozilla.com
Name: Form Autofill
Version: 1.0
ID: formautofill@mozilla.org
Name: Photon onboarding
Version: 1.0
ID: onboarding@mozilla.org
Name: Pocket
Version: 1.0.5
ID: firefox@getpocket.com
Name: Web Compat
Version: 1.1
ID: webcompat@mozilla.org
Extensions
----------
Security Software
-----------------
Type:
Type:
Type:
Graphics
--------
Features
Compositing: Basic
Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled
WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000c182) EGL_VERSION: 1.4 (ANGLE 2.1.0.f474fbb607e0) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 1 Driver Renderer: Google Inc. -- ANGLE (Microsoft Basic Render Driver Direct3D11 vs_5_0 ps_5_0)
WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.f474fbb607e0)
WebGL 1 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000c182) EGL_VERSION: 1.4 (ANGLE 2.1.0.f474fbb607e0) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 2 Driver Renderer: Google Inc. -- ANGLE (Microsoft Basic Render Driver Direct3D11 vs_5_0 ps_5_0)
WebGL 2 Driver Version: OpenGL ES 3.0 (ANGLE 2.1.0.f474fbb607e0)
WebGL 2 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
WebGL 2 Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
Off Main Thread Painting Enabled: true
DirectWrite: true (6.3.9600.18696)
GPU #1
Active: Yes
Description: RDPUDD Chained DD
Vendor ID: 0x1414
Device ID: 0xfefe
Driver Version: 6.3.9600.18619
Driver Date: 01-01-1970
Drivers: RDPUDD
Subsys ID: 00000000
RAM: Unknown
GPU #2
Active: No
Description: VMware SVGA 3D
Vendor ID: 0x15ad
Device ID: 0x0405
Driver Version: 8.15.1.46
Driver Date: 4-14-2016
Drivers: vm3dum64 vm3dum64_10 vm3dum vm3dum_10
Subsys ID: 040515ad
RAM: 1040
Diagnostics
AzureCanvasAccelerated: 0
AzureCanvasBackend (UI Process): skia
AzureContentBackend (UI Process): skia
AzureFallbackCanvasBackend (UI Process): cairo
GPUProcessPid: 7424
Decision Log
HW_COMPOSITING:
disabled by user: Disabled by pref
D3D11_COMPOSITING:
unavailable by default: Hardware compositing is disabled
DIRECT2D:
unavailable by default: Direct2D requires Direct3D 11 compositing
D3D11_HW_ANGLE:
unavailable by default: D3D11 compositing is disabled
disabled by env: D3D11 compositing is disabled
WEBRENDER:
opt-in by default: WebRender is an opt-in feature
unavailable by runtime: ANGLE is disabled
Media
-----
Audio Backend: unknown
Max Channels: 0
Preferred Channel Layout: unknown
Preferred Sample Rate: 44100
Output Devices
Name: Group
Input Devices
Name: Group
Important Modified Preferences
------------------------------
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size.first_run: false
browser.places.smartBookmarksVersion: 8
browser.search.suggest.enabled: false
browser.search.update: false
browser.sessionstore.upgradeBackup.latestBuildID: 20190211182645
browser.startup.homepage_override.buildID: 20190211182645
browser.startup.homepage_override.mstone: 60.5.1
browser.urlbar.placeholderName: Google
browser.urlbar.timesBeforeHidingSuggestionsHint: 1
dom.ipc.processCount: 1
extensions.lastAppVersion: 60.5.1
layers.acceleration.disabled: true
layers.mlgpu.sanity-test-failed: false
media.gmp-manager.buildID: 20190211182645
media.gmp-manager.lastCheck: 1550676398
media.gmp.storage.version.observed: 1
media.hardware-video-decoding.failed: true
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.history.expiration.transient_current_max_pages: 104858
plugin.disable_full_page_plugin_for_types: application/pdf
security.OCSP.enabled: 0
security.sandbox.content.tempDirSuffix: {d182fd4f-233f-4ae1-857a-bc45964d3c1e}
services.sync.declinedEngines:
ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.
Important Locked Preferences
----------------------------
Places Database
---------------
JavaScript
----------
Incremental GC: true
Accessibility
-------------
Activated: false
Prevent Accessibility: 0
Accessible Handler Used: true
Accessibility Instantiator:
Library Versions
----------------
NSPR
Expected minimum version: 4.19
Version in use: 4.19
NSS
Expected minimum version: 3.36.7
Version in use: 3.36.7
NSSSMIME
Expected minimum version: 3.36.7
Version in use: 3.36.7
NSSSSL
Expected minimum version: 3.36.7
Version in use: 3.36.7
NSSUTIL
Expected minimum version: 3.36.7
Version in use: 3.36.7
Experimental Features
---------------------
Sandbox
-------
Content Process Sandbox Level: 5
Effective Content Process Sandbox Level: 5
Internationalisation & Localisation
-----------------------------------
Application Settings
Requested Locales: ["en-GB","en-US"]
Available Locales: ["en-GB","en-US"]
App Locales: ["en-GB","en-US"]
Regional Preferences: ["en-GB","en-US"]
Default Locale: "en-GB"
Operating System
System Locales: ["en-US"]
Regional Preferences: ["nb-NO"]

Question owner

This is a guest running in Vmware btw.

This is a guest running in Vmware btw.
philipp
  • Top 25 Contributor
  • Moderator
5292 solutions 23384 answers

do you have any sandboxing or security software on the affected system that might interfere with firefox?

do you have any sandboxing or security software on the affected system that might interfere with firefox?

Question owner

No, no explicit security software. The server is hardened according to Windows Server 2012 CIS Benchmarks, but this worked with the previous version (56.*).

No, no explicit security software. The server is hardened according to Windows Server 2012 CIS Benchmarks, but this worked with the previous version (56.*).

Question owner

We do run f-secure AV, with realtime scanning enabled though. Again, there has been no change to this configuration other than an updated firefox version.

We do run f-secure AV, with realtime scanning enabled though. Again, there has been no change to this configuration other than an updated firefox version.

Modified by frode.svendsen

philipp
  • Top 25 Contributor
  • Moderator
5292 solutions 23384 answers

Chosen Solution

does it make a difference when you disable multiprocess-mode in firefox?

enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named browser.tabs.remote.autostart. double-click it, change its value to false and restart the browser once. (if you can't get into about:config in case it's crashing too, try to edit the prefs.js file inside the firefox profile folder accordingly).

does it make a difference when you disable multiprocess-mode in firefox? enter '''about:config''' into the firefox address bar (confirm the info message in case it shows up) & search for the preference named '''browser.tabs.remote.autostart'''. double-click it, change its value to '''false''' and restart the browser once. (if you can't get into about:config in case it's crashing too, try to edit the prefs.js file inside the [[Profiles - Where Firefox stores your bookmarks, passwords and other user data|firefox profile folder]] accordingly).
FredMcD
  • Top 10 Contributor
4230 solutions 59038 answers

Your More system details shows;

Crash Reports for the Last 3 Days


All Crash Reports (including 31 pending crashes in the given time range)

If any of these crashes are from the last few days,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Your More system details shows; Crash Reports for the Last 3 Days --------------------------------- All Crash Reports (including 31 pending crashes in the given time range) If any of these crashes are from the last few days, In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' '''Submitted''' crash reports, and copy them. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx57|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Question owner

Ok.. I'm flabbergasted.. That worked brilliantly.. Can you explain a little about what we just did and is this change now made for all users on the server?

Ok.. I'm flabbergasted.. That worked brilliantly.. Can you explain a little about what we just did and is this change now made for all users on the server?
philipp
  • Top 25 Contributor
  • Moderator
5292 solutions 23384 answers

frode.svendsen said

Can you explain a little about what we just did...

firefox quantum (57 and above) is running as a multi-process application by default (that's for additional performance, stability and security). if something is hindering proper communication between those firefox processes this might lead to the symptoms you were experiencing. the pref flip i was suggesting was just a way to disable multi-process firefox and have everything run in one single firefox.exe process. on the long run this is not a good solution because this state is no longer officially supported by mozilla and might lead to other issues in upcoming versions. without having more details it's very hard to speculate what exactly is going wrong in your environment. what you should try in any case if the server is offline is to get the most recent program version of f-secure on it, as they may have made changes in the meantime accommodating the new multi-process architecture as well...

...and is this change now made for all users on the server?

no the way i've described it the pref flip will only affect this one profile/user account it was performed in. in order to set a preference for everyone that's using the server, Customizing Firefox Using AutoConfig would be the way to go about that.

''frode.svendsen [[#answer-1198687|said]]'' <blockquote> Can you explain a little about what we just did... </blockquote> firefox quantum (57 and above) is running as a multi-process application by default (that's for additional performance, stability and security). if something is hindering proper communication between those firefox processes this might lead to the symptoms you were experiencing. the pref flip i was suggesting was just a way to disable multi-process firefox and have everything run in one single firefox.exe process. on the long run this is not a good solution because this state is no longer officially supported by mozilla and might lead to other issues in upcoming versions. without having more details it's very hard to speculate what exactly is going wrong in your environment. what you should try in any case if the server is offline is to get the most recent program version of f-secure on it, as they may have made changes in the meantime accommodating the new multi-process architecture as well... <blockquote> ...and is this change now made for all users on the server? </blockquote> no the way i've described it the pref flip will only affect this one profile/user account it was performed in. in order to set a preference for everyone that's using the server, [[Customizing Firefox Using AutoConfig]] would be the way to go about that.